[Price Error] Microsoft Surface Pro 7 i7 16GB 512GB (Platinum) $1499.00 @ JB Hi-Fi

LMonk on 02/12/2020 - 18:58
Last edited 03/12/2020 - 12:10 by 1 other user

Moved to Forum: Original Link

This has to be a pricing mistake. It's just too cheap.

Pricespy: https://pricespy.co.nz/product.php?pu=5196383

Tablet Type - Surface Pro 7

Colour - Silver

Display size (inches) - 12.3

Resolution (Pixels) - 2736 x 1824

Screen Resolution - Pixel Sense Screen

Processor Type - Intel Core i7

Processor Cores - Quad Core

Processor Model Number - 1065G7

Processor Memory Cache - 8MB

Processor Clock Speed (GHz) - 1.3

Processor Max. Clock Speed (GHz) - 3.9

RAM (GB) - 16.0

SSD Storage - 512GB

Total Storage - 512GB

Graphics processor - Intel® Iris™ Plus graphics

Rear Cameras (MP) - 8

Front camera (MP) - 5

Webcam - Yes

HD recording - True

Bluetooth - v5.0

Wi-Fi - 802.11 a/b/g/n/ac/ax

Card reader - Micro SDXC

USB 3.0 Ports - 1

USB-C Ports - 1

Headphone output (3.5mm) - True

Battery life - 10.5 hours typical Surface device usage

Tablet Operating System - Windows

Manufacturer's warranty - 1 Year

General Discussion

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

    • kiwical on 03/12/2020 - 15:43
      +1

      No. The law has provision for genuine pricing errors like this. Sensible really. Have had to use it myself a couple of times. Sticky "0" button meant I sent out a $5 buynow on TradeMe, should have been $500

  • sonyxperiageek on 03/12/2020 - 09:47

    Lol got the same email.

  • baikal on 03/12/2020 - 09:52

    Order cancelled. Good.

  • Zyo on 03/12/2020 - 09:53

    No gift card/voucher just a lane 20% off for new surface

    • phillq on 03/12/2020 - 10:10
      +1

      PB Tech do 25% off Surfaces quite often so the 20% deal is not as good.

  • Stoic on 03/12/2020 - 10:00

    The charge is just a holding charge right? No chance of getting airpoints/cash backs from the refunds? Haha

    • huffboy on 03/12/2020 - 10:22
      +1

      you can. claim your points/cashback and cancel the card before the refund hits.
      once the refund hits, they will send it to your bank account.

  • fatboyj on 03/12/2020 - 10:02
    +2

    Thats a relief I was going to camp out over night to be the first to secure a discounted surface but now i dont need to.

  • apas023 on 03/12/2020 - 10:15
    +1

    Mine still hasn’t been cancelled hmmm. Fingers crossed I guess

  • SpiltMilk on 03/12/2020 - 10:59

    I thought other folks might like to see the email I wrote:

    Hello,

    Please confirm whether the charge on my credit card was a pre-authorisation or whether it was an actual purchase. I will also call my credit card provider to confirm, so please ensure you are accurate.

    Your email - which refers to a refund, rather than the cancellation of a pre-authorisation in line with clause 6.3 of your terms of sale - suggests that the charge was a purchase, but I'll wait to hear from you and my credit card provider on that point.

    Note that clause 6.4 says that JB Hi-FI will process payment for your order immediately before dispatch, and that this process represents confirmation that the order has been accepted. In the event that payment has, in fact, been taken, the order will have been accepted and will therefore - per JB's terms - be a binding contract for sale, and incapable of cancellation under New Zealand contract law. If this is the case, and JB fails to deliver, I intend to make a complaint to the Disputes Tribunal seeking an order that JB completes my order at the agreed price, or that JB pays me the difference in price between the agreed price and the next lowest price from a reputable New Zealand seller in trade.

    Please also note that this is all without prejudice, as I expect that even if the charge was a pre-authorisation:
    the terms in your contract appear to have elements that could be considered to be unfair contract terms, particularly given the fact that the purchaser's offer is irrevocable while the vendor's discretion to cancel is unlimited; and
    there is a long standing proposition in English - and New Zealand - contract law that the more imbalanced a contract term is, the greater the degree of notice that will be required to make that notice effective.
    In particular, I draw your (or your lawyer's) attention to the following comment from the great Lord Denning:

    "The more unreasonable a clause is, the greater the notice which must be given of it. Some clauses I have seen would need to be printed in red ink on the face of the document with a red hand pointing to it before the notice could be held to be sufficient. "

    I therefore invite you to either provide the goods without delay or, at the very least, to provide me with a substantially better sweetener than early access to a sale that anyone can eventually access. A reasonable amount of JB Hi-FI credit would probably suffice.

    I look forward to hearing from you imminently.

    Best,
    Tyrone.

    • pdevonporf on 03/12/2020 - 11:23
      +1

      Yes it’s all a bit one sided , JB can cancel an order but you cannot get a refund under JB’s ‘change of mind’ terms and conditions. There has been a charge on my bank account so I thought that would be a contract of sale. When torpedo 7 made the same mistake they honoured the sale because they had excepted payment.

      • SpiltMilk on 03/12/2020 - 11:27

        Is it definitely a charge - or is it a pre-auth?

        • apas023 on 03/12/2020 - 11:32

          Usually for a pre-auth on my asb app it shows my cheque account’s balance with no deduction, but the available funds show amount with the pre-auth charge deducted. However this one shows as balance minus the $1504, which means they have taken my money.

          I may be wrong but that’s my understanding of how pre-auth charges show on my banking app.

        • dejrru on 03/12/2020 - 11:39
          +2

          It should be a charge.

          I used a westpac debit card.
          There is a transaction -1504 and now my available $ matches the balance after -1504

          They are going to refund instead of cancel the pre-auth.

        • pdevonporf on 03/12/2020 - 12:05
          +1

          Yes it's a pending or pre-authorisation which is the same with every credit card transaction ,but the fact that I have entered into a contract to buy a product which I have to honour(I know I can cancel a credit card payment but that's only if the sale was not completed or it was fraudulent).I see it is no difference as going to shop and paying for something with a credit card and getting it at the wrong price but as advertised on a sticker ,the credit card is still charged as pending or pre-authorisation charge and the goods are mine.I would have more sympathy for JB if they didn't have that draconian policy of not refunding "change of mind".

    • shzm on 03/12/2020 - 11:53
      +18

      Calm down Karen, your entitlement is astounding.

      • SpiltMilk on 03/12/2020 - 12:06
        +5

        My position - which I suspect most ChoiceCheapies readers would vaguely agree with - is that it's pretty much moral to aggressively assert your rights against large businesses, particularly given that large businesses ruthlessly assert their rights against ordinary people.

        Obviously a lot different treating a small business in this way, which is why I would never personally try this out with a much smaller business (e.g. ExtremePC and Computer Lounge, when they had pricing problems).

        I mean, the JB Hi-Fi had a group profit after tax of A$302.3 million. That's quite a lot of money.

        • shzm on 03/12/2020 - 13:06
          +4

          Yes, but think about the poor sod who messed up adding a product to their website. They're probably new, paid (profanity), and had their mistake posted on one of, if not the largest, 'deals' website in the country.

          If that wasn't bad enough, we've now got you threatening to take the company to court unless you get your item or a 'substantially better sweetener'.

          All because you want to 'stick it to the man'.

        • baikal on 03/12/2020 - 13:09

          I support you!

    • ERIS on 03/12/2020 - 13:02
      +11

      Lmao at the threatening legal action. Just look at section 7.3. "JB Hi-Fi reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. JB Hi-Fi may do this for example, but without limitation, where:
      Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted".
      Always loved reading these long winded emails from people who felt long emails try to get a point across. If you had spent an extra 2 minutes going through the rest of the terms and conditions, you could've saved the 10 minutes writing this email.

      • Monk on 03/12/2020 - 13:02
        +12

        Eek. Some people :/.
        Nobody has a leg to stand on with pricing errors.

        • ERIS on 03/12/2020 - 13:05
          +2

          Thanks for sharing the deal tho. Glad to see you're not antagonising a poor customer support worker.

        • pdevonporf on 03/12/2020 - 14:03
          +2

          You started this Monk ,ha ha. I'm more disappointed in not getting what I didn't need ,have no use for, and didn't really want :)

        • SpiltMilk on 03/12/2020 - 14:56

          Not quite. The relevant question is really whether a contract has been entered into (cf. the situation where a price has merely been advertised), and then whether the terms of that contract provide a right of cancellation, and then whether the test in s 24 of the Contract and Commercial Law Act 2017 is made out.

          In this case:

          • there is a contract;
          • the terms say that JB can cancel prior to delivery, but the terms are very one-sided, and so there is at least an argument that the term is unenforcable; and
          • even if the terms are enforceable, the terms draw the line at the delivery process. The terms suggest that this begins when payment is taken (as opposed to the pre-authorisation), and so there's at least an argument that the delivery process has begun at the point they have taken payment.

          It's definitely fair that this is not necessarily the plainest interpretation on the first reading, but I reckon there's some prospect of success.

      • shzm on 03/12/2020 - 13:08
        +1

        Honestly, some people just have nothing better to do with their time. It's a bit sad tbh.

      • Foodie on 03/12/2020 - 15:10
        +1

        Whilst I agree with JB being able to cancel due to pricing errors, terms and conditions are not unchallengable. Eg. They couldn't write " If you fail to pick up a click and collect the same day you are notified via email you forgo the item and it will be sold to recoup costs. If costs are not recovered you must name your first born child JBHIFI"

  • TN on 03/12/2020 - 11:22
    +1

    Homegardener - thanks for sharing! Will be interesting to see their response.

  • TN on 03/12/2020 - 11:55
    +4

    According to my bank it has been charged, not a pre-auth.

  • OverpricedApple on 03/12/2020 - 13:58

    Well, I have wrote a complaint letter instead about how bad the compensations and how unsatisfied I was, they end up offering me "cost price" on any other laptop I'm interested in? Anyone know about the cost price of surface pro/macbook etc.? Thanks

    • damanlikesham on 03/12/2020 - 14:10

      Bugger all below consumer pricing would be my guess. Apple and Microsoft products have quite slim margins.

      • stevarja on 03/12/2020 - 14:29

        Apple and Microsoft products have quite slim margins.

        my plan is working… lol

        — Tim, probably

        • pdevonporf on 03/12/2020 - 16:32
          +1

          Perhaps we should be asking the question why is this Microsoft Surface Pro 7 i7 16GB 512GB is a $1000.00 more here than the USA.

    • OverpricedApple on 04/12/2020 - 12:19

      Macbook pro M1 - 2069
      Macbook air M1 - 1575
      surface pro i7 256GB -2375
      i7 512GB-2969

      Wish I can travel to other countries and get my laptop…

      • ERIS on 04/12/2020 - 12:38

        Lmao apple education is cheaper

        • OverpricedApple on 04/12/2020 - 12:57

          yea for the macbook air, I wonder what is their real "cost price"

  • Robbert on 03/12/2020 - 14:10

    Vultures

  • UnitedWeFall on 03/12/2020 - 15:46
    +3

    Lol found the Karens. It was obviously a mistake, stop being dicks about it. In the event of genuine pricing errors the company is legally allowed to back out of the sale, check the Fair Trade act.

    • quote on 03/12/2020 - 16:03
      +7

      I ddn't get it so i don't care, but jb seem to do this quite often

  • enfield on 03/12/2020 - 17:05

    Any body got their refund processed?

    • Hundees on 03/12/2020 - 18:01

      Yup got a email from PayPal saying it's refunding 😭

  • jackvdbuk on 03/12/2020 - 21:02
    +5

    Wow embarrassing sending an email and mentioning legal action, I do hope that goes straight in the bin.

    It happens, sometimes you get lucky sometimes you don't.

  • bmt on 04/12/2020 - 08:22
    +5

    To raise the issue of possible flaws in JB's terms and conditions outside of this deal I can understand.

    But doing so attached with a demand for "a substantially better sweetener" when this is clearly a pricing error is hugely pathetic, regardless of the size of the company.

    • SpiltMilk on 04/12/2020 - 19:24
      -1

      had a small level of self doubt here, but decided maybe it's better to just lean into "hugely pathetic" and learn to love myself anyway

  • mrmoustacheman on 04/12/2020 - 09:50

    My cc has been charged, we have now entered a contract

    • fatboyj on 04/12/2020 - 11:31

      Interesting. How you gonna play this out?

  • The Hound on 04/12/2020 - 12:44
    +2

    There could have been apology vouchers, but JB saw this post on Cheapies and decidedly not to give them out arghhhh. Yes, companies are starting to monitor website like these.

    • Plug on 05/12/2020 - 20:12

      I would guess that they're promoting through here as well. You can drive thousands of clicks to a webpage within an hour or so.

  • sonyxperiageek on 04/12/2020 - 18:21

    Credit card has been charged since yesterday. Still has not refunded.

  • moxpearl on 04/12/2020 - 18:59
    +9

    I dislike JBHifi for various reasons.

    But holy shit some of you are acting like entitled spoilt brats.

    • Sadie on 04/12/2020 - 19:55
      +9

      Yeah I really dislike some of the entitled posters on this board lately. Mistakes happen (waits to be downvoted)

      • huffboy on 04/12/2020 - 20:55
        +3

        Yep. Its not going to hit the greedy C level who puts these draconian policies. They will still get their big fat pay checks. Its the small people who made a mistake are going to lose their jobs if they lose money on this.

      • mark1984 on 05/12/2020 - 01:47
        +2

        well said, some people has really gone too far

  • Wakrak on 05/12/2020 - 00:50

    {)__(}
    ( • . •)
    />🍿

  • gpcnz on 07/12/2020 - 11:05

    Did somebody get the "pre-authorization" cancelled? I am still waiting at least for the refund.

  • Hundees on 07/12/2020 - 14:25

    Did you guys get the early sale discount code lol

    • pdevonporf on 07/12/2020 - 17:50

      Got my refund on Sunday after the payment went through , today have received the 20% off code

      • Hundees on 08/12/2020 - 18:31

        Nice. But the early sale is stupid. Not like it's 50% off and everything will sell out…

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