This was posted 5 years 24 days ago, and might be an out-dated deal.

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10% off at The Warehouse 1/4-10/4 (Warehouse Money Card Only)

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10% off at The Warehouse 1/4-10/4 (Warehouse Money Card Only)
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bhushan on 28/03/2019 - 20:51 thewarehouse.co.nz (234 clicks)
Last edited 29/03/2019 - 17:42 by 1 other user

Got this email from the warehouse:

On Friday 22 March, we notified you about the upcoming changes to your Warehouse Money Visa Card. The changes communicated included an increase to the purchase and cash advance interest rate, as well as being charged an annual fee on your account anniversary.

Whilst this is true for our other product on offer, this change wasn’t intended for the Warehouse Money Visa Card and was sent to you in error.

Please accept our sincere apologies for the confusion and any inconvenience we may have caused. To confirm, below are the interest rate applicable to your account as they have always been.

Current
Purchase interest rate
19.95%
Cash advance interest rate
22.95%
Annual fee
$0.00
The Credit Card Rates and Fees Table is also available at warehousemoney.co.nz/cards/card-terms-fees.

In addition, we would like to extend our apologies by offering you 10%* off from the 1st April to 10th April 2019 instore and online, when you use your Warehouse Money Visa Card.

If you have any questions or require further clarification, send us an email at [email protected] or call our team on 0800 801 808 and they’ll be happy to help. Check warehousemoney.co.nz for our operational hours.

Best regards,
The Warehouse and Warehouse Money

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The Warehouse
The Warehouse

closed Comments

  • MrSomeone on 28/03/2019 - 20:53
    +3

    Basically: "We were jerks, but we won't admit that - Here's 10% off to shut you up" 😂

    • bhushan on 28/03/2019 - 20:54

      Lol, I'll assume lots of people have already cancelled their cards!!!!

      • nachos on 28/03/2019 - 21:26
        +1

        yeah i cancelled , dont think i will bother signing up again

        • papap072013 on 28/03/2019 - 21:38
          +2

          me too, cancelled my card and my partner's card

          and i don't want to wait for more than 30 minutes just to get hold of the customer service

          • techhit on 29/03/2019 - 20:13
            +1

            @papap072013: Same. Waited an hour to talk to them after getting the email 30 secs prior.

    • Steven89 on 28/03/2019 - 22:11

      Basically: "We made a mistake, here's 10% off to say sorry".

      It's more than they needed to do…

    • NeM2k2 on 29/03/2019 - 12:04
      +1

      They still have the $55 fee for the red card on the website

      https://www.warehousemoney.co.nz/Modules/LSDocumentManager/D…

      Guessing that will be "corrected" soon. This definitely wasn't a simple "error in communications"!

  • txf on 28/03/2019 - 22:12

    I've cancelled mine but yet received a confirmation email, I'm not gonna keep this card even they keep the discount forever at 10% off.

  • dkiwi on 28/03/2019 - 22:29

    this is customer specific only

  • fatboyj on 29/03/2019 - 00:44
    +1

    LOL the people have spoken and in one week the greedy corp backtracked on a colossal booboo. Jenkins will get sacked(I call the guy who made the 55 error Jenkins because it sounds like typical Jenkins)

    Will keep the card, hell its always handy having extra buying power at no cost. Good outcome, I pummeled the Warehouse facebook page with how stupid this idea was, the funny thing is the Warehouse guys didn't know anything about the fee.

    • hrbhatti on 29/03/2019 - 05:43

      Warehouse has already sold these cards to third party (Financial company). So, thats why warehouse guys don’t know.
      Is it legal to put a fees by giving a short notice like this?

      • Steven89 on 29/03/2019 - 10:23

        Yes, because although it was terribly worded, they weren't going to charge the fee on the 1st April - they were (and still are for Purple I believe?) going to do so on your anniversary date.

  • cutcutcut on 29/03/2019 - 06:45

    I'm confused. I still haven't even got an email saying that they are going to start charging. This company is hopeless. So I've got the standard red card,is that getting charges from my anniversary?

    • akrotohur on 29/03/2019 - 06:50

      Try searching for emails with subject, "Important changes to your Warehouse Money Visa Card Terms and Conditions".

      No, according to the email yesterday, the red WHM card is till free.

      • cutcutcut on 29/03/2019 - 09:25
        +2

        Nothing, not even in my junk. I never get the emails with the current deals, I did try and get that sorted but they basically said well it's fine from our end you should get them, but I don't. I did get the ones when they had the change in ownership, but it seems nothing else.

        • DigitalTeam on 30/03/2019 - 22:46

          I have the same issue. Have never received any email from TWM. I rang them up and tested my email and they said everything is "fine". and I still have never received any email. Three months later I rang up again said I will change to another email address just test if that would fix the issue. Email changed but still no email received. I have been charged for late fee due to not receiving statement in email and totally forgotten that I've used $5 on the card last month! I won't keep it if it not free.

  • NeM2k2 on 29/03/2019 - 08:06

    Finally got through to cancel the card yesterday… Now I gotta get through again to cancel the cancellation

  • Didntknowya on 29/03/2019 - 16:36

    I complained because there wasn't any communication about the fees. Good to see they've clarified it. I rarely use my card but the deals are good.

    From my email it seems the card fee is for the purple card? The red card is still free.

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