SimplyBroadband » user profile

Member Since 20/03/2026
Last Seen 9 hours 32 min
Badges 1
Location Auckland

Recent Activities

You can place the order any time within the promo period? Just order online - you can book the transfer for next month. Promo is currently…
13/06/2026 - 10:33
Hi there - We have a guide for that - https://support.simplybroadband.co.nz/instruction/tp-link-deco-x53-dsl-ax3000 Double check you can…
13/06/2026 - 10:17
Hi Strangercheapie - $99.99 is the Pro rate BEFORE the discount. (Updated the deal to highlight this) You will pay $79.73 for the Pro plan…
13/06/2026 - 08:44
Hey victornz - As Wakrak said below. Discount will be applied and shown on the first 3 full months.
13/06/2026 - 08:43
Our Simply Broadband fibre network in New Zealand is delivered over local and international transit paths depending on routing and…
12/06/2026 - 14:20
Plenty of orders coming in Victor so that must be a local issue I'm afraid. Give us a call if needed and one of the team can hopefully…
12/06/2026 - 11:54
Sorry Jonathan126 - appreciate it is frustrating, but the promotion is for new sign-ups made during the offer period only.
12/06/2026 - 11:53
Simply Broadband partners with Devoli. A multi award winning, specialist network provider in New Zealand. Our domestic network provides…
12/06/2026 - 10:20
We do use CGNAT. You can opt out of CGNAT and at Simply Broadband we offer two alternatives, both carry an additional monthly charge. "Out…
12/06/2026 - 10:17
Thanks A-deals. You can see the Promo code box example here - https://support.simplybroadband.co.nz/uploads/web/elfinder/Add-Code-Simply.jpg
11/06/2026 - 20:48
Correct. We don’t operate a 0800 number. Our team provides fast support via chat and our support portal or you can call our 09 number or…
11/06/2026 - 14:21
Get $20.26 Credit a Month for Up to 3 Months ($60.78 Max) on Any New Fibre Plan (from $63.59/Month) @ Simply Broadband
Back the Boys in White and Save Over $60 on Broadband - https://www.simplybroadband.co.nz/boys-in-white For as long as the All Whites keep…
11/06/2026 - 12:48
Hi Dekiwi. Thanks for sharing your experience, and sorry to hear it didn’t go as you wanted. On the transfer side, we followed the…
01/04/2026 - 10:44
We can absolutely get this sorted, @akrotohur — I’m confident of that. I’m just not able to match your forum handle to a specific…
25/03/2026 - 21:08
Hi @akrotohur and @Alan6984. Sorry for radio silence - I don't have email alerts on for posts so missed it. Alan6984 is correct. When you…
25/03/2026 - 20:13
You need to put the Promo Code in the Promo Code field. It's in the sign-up journey under 'Extra' - there is a screengrab in the terms link.
23/03/2026 - 13:40
Thanks @Alan6984 - Correct. As above. Our network uses Carrier-Grade NAT (CGNAT). We offer two alternatives if you wish to opt out. Both…
21/03/2026 - 18:33
Yup - the discount will be applied to the connection, not the speed. Likewise if you needed to go the other way, signed up for Pro but…
21/03/2026 - 18:31
Not locked in at all. 30 days notice at any time. To benefit from the full 12 month of discount you need to be connected for 12 months as…
21/03/2026 - 18:30
Yes you can move house during the 12 month period and continue with the discount applied. The discount will not 'reset' for another 12…
21/03/2026 - 12:17
It's in the sign-up journey under 'Extra' - there is a screengrab in the terms link -…
21/03/2026 - 10:55
Absolutely. Any orders need to be placed by the expiry date - March 31st. But connection or transfer date can be any date in the future…
21/03/2026 - 09:46
Afraid not. Like the timing with all sales/deals. Understand it is a bit frustrating, but the offer launched yesterday lunchtime for 11…
21/03/2026 - 08:57
SimplyBroadband was awarded a badge.
21/03/2026 - 00:50
Hi there - I think we're up to 185 or so Google Reviews now and very proud of our customer service - you can see reviews here -…
20/03/2026 - 14:26
Yes. $75 Credit as "Free Broadband" is payable as 12 x $6.25 account credit over a 12 month period. Sorry if it is confusing - followed…
20/03/2026 - 13:28
This deal is for new connections only. So if connecting a second property they can claim, but not on existing connections. We do look after…
20/03/2026 - 13:02
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