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Yep I’m following up on the reports coming through. With Temu the tracking window is **up to five days**, so it’s pretty normal for…

Totally understand why you’re frustrated tracking with Temu can be a bit patchy at times and it shouldn’t leave you chasing things up…

Don’t stress too much about that one. On Temu NZ through ShopBack it actually works a bit differently. If you cancel just one item they…

Temu’s price adjustment feature won’t mess with your Cashback at all. When they do a price adjustment they give it to you as a credit…

Yep you’re all good. It’s capped at $40 **per order**, so you can make multiple orders and each one can earn up to the $40 cap. It’s…

Yep all good the Apple Cashback does apply on the Education Store too. As long as you’re clicking through ShopBack first and the item…

Nah no cap on Mighty Ape when it’s the standard 8 percent rate. The only cap is on the 20 percent upsize on the 29th which is $20.…

##Get up to 70% Cashback on Cyber Weekend deals! *Shop the best deals in the country + layer Cashback on top with ShopBack.* [28 Nov-1 Dec]…

Sweet as! Glad to hear it tracked for you so quickly 😊 If you need a hand with anything else, just give me a yell!

“Limited redemptions” just means there’s a fixed cap on how many people can claim the bonus — it isn’t unlimited. We don’t…

Yep, this one’s for **both new and existing** ShopBack users — all good there 😊 You should be able to find the challenge under the…

Ah cheers for sharing your experience — really appreciate that! 😊 Awesome to hear things have been tracking well for you and that the…

Just to clear things up, folks — when you click through to Chemist Warehouse, it’ll always show **1% Cashback Activated** on the…

Oof, that sounds really frustrating, sorry you’re going through that 😕 Could you please flick an email through to our team at…

##Chemist Warehohouse Bonus Cashback deal on ShopBack [27 Nov] 💅🏻 Chemist Warehouse: **100% bonus Cashback** ($10 cap) - *on top of…

Hey hey 👋 appreciate all the thoughtful replies here — it’s totally fair to ask questions when something like this happens. We’ve…

Hey you two, oh no that’s not what we like to hear 😕 Mind shooting us a quick DM so we can check what happened with your claims?…

Hey there 👋 if part of your order’s refunded — even as Temu credit — the Cashback for that portion usually won’t apply, since…

Hey there 👋 just to clear things up — there hasn’t been any breach or internal issue on our side. Our systems are secure, and all…

##Silly season is here, and the deals are rolling in! *Get Cashback on top of brand deals when you shop through ShopBack.* [19 Nov-1 Dec]…

Hey hey 👋 really appreciate the questions and the chance to clarify a few things here. We totally get why this sounds worrying, and we…

Hey there 👋 @HuxterNZ really sorry again for what happened — we totally understand how stressful that situation must’ve been. We…

Hey hey, it’s still being checked at the moment sorry for the delay 🙏 appreciate your patience while the team sorts it out!

Hey @Sun1, thanks for sending your details 😊 we’ll check it out and get back to you soon Hey @josh009, got it mate 👍 we’ll look…

Appreciate you flagging it — if you think something’s off, feel free to DM us the comment you’re referring to and we’ll…

Good question! The **Temu terms** shown in ShopBack’s listing are the most up-to-date ones — so in this case, **partial returns or…

Yep that’s right — if you return or cancel just one of the items, only that item’s Cashback will be affected. The rest of your order…

Hey everyone 👋 just a quick update on the Uber Eats bonus the team’s aware of the issue and is already checking it with the backend…

Had another look and double-checked with the crew, turns out there’s **no cap** on the 50% Cashback for this one 😅 Sorry for the…

Good question, if that **NZAF003** code was **automatically applied by the store**, your Cashback should still be fine 👍 Just note that…