Has anybody had experience with same sung trade-ins? Ie.:
Do they actually collect the old items?
Do they apply the trade-in discount/boost at time of purchase or time after assessing the item?
I'm looking to trade in a vacuum cleaner, but wondering what will happen if it doesn't meet the description…
Thanks!
Have the exact same issue. Tradein accepted but charged back $650 (trade in price). Calls and emails are useless as they're never able to put me through to NZ estore staff directly. Usual crap that you'll hear back from them today/within 24hrs. Email to Assurant and Estore was responded to by Assurant but waiting on Estore. What a joke Samsung support is.
@cureforanitchCC: @cureforanitchCC That's good to know. I bought with amex too, so will do this as even though Assurant has finally comeback and said they found the device and accessed it when Samsung estorenz had the audacity to ask Assurant if the customer even send the device back!! I then sent a long email to estorenz but haven't heard from them again!
What supporting info did you sent them? Tracking details, tradin-in details, the charge-back email, purchase details, anything else?
@ks123: A timeline plus the below evidence
@cureforanitchCC: thanks very much. I didn't had the photo/video of sending the phone through. But all other details. Disputed the charge with Amex yesterday, resolved yesterday. Amex will credit me back and they will send all the details to Samsung.
@ks123: Glad to hear. Had a similarly positive experience with amex. Disappointing from Samsung though
This just happened to me. Full $1150 charged to my card. Irony is I have an email from them saying the phone has arrived and there was an issue with their tracking system. Also have the NZ post tracking record showing it arrived and signed for. Any tips or feedback on how to get my money back!?
This is so annoying and clearly happening too often, not sure if this is a something wrong on their process or something else. I am still waiting on Assurant's 'update' they keep replying back to my email. I am still yet to hear anything from [email protected] .
I have filed a complaint to Commerce Commission on wrongful billing and the EMail CEO option on Samsung NZ website.
@ks123: Anyone looking to buy a new Samsung phone with a trade-in: use a Wise card and delete the card after the original transaction. I've done 3 trade-ins with Samsung, all bought using my main credit card. 1 was hassle free, the other 2 were nightmares to the point I won't want to use a Samsung phone again. By the way temporarily blocking the card will only block new transactions; Samsung tradein charges still go through, I wonder if it's because they are considered recurring charges or something.
@sunshinenz: I used my Revolut card (Which I barely use for anything else) and then leave the balance at or near 0 so that charges fail anyway. They are welcome to contact to discuss if there are any issues, but not having them charge my card without authorisation.
We sent our phones a couple of weeks back and got confirmation yesterday that they are received and accepted the status price we were quoted.
Up until getting the email it still didnt say theyd received the device but we had tracked the packages just in case.
I wish I read this before sending in my Samsung phone, the phone was is excellent condition but they now claim that the back cover is coming out near the camera. I suspect that they have damaged the phone but have no proof. What are my options?
Do you have any old photos of the phone at all?
Unfortunately not :(
Freeze the card/set up a new one? They might blacklist you from buying in the future though
Anyone have an issue with receiving an email previously saying trade in all sorted no issues then suddenly today received an email saying tradein value adjusted as IMEI was different. Bizarre thing though is they adjusted the trade in from $85 to $90. Also my IMEI for the Samsung phone wasn't incorrect, I even sent it back in the original box. Can I ignore this?
Does that mean they'll credit you an extra $5?
Did you end up getting refunded $5? my friend just got an email saying they adjusted the value from $0 to $60
Took 2.5 weeks but finally got the email saying it’s been accepted - no issues with the trade in value either
People who have been waiting on refunds from Samsung/assurant, did you manage to get it?
I sent in my device on 5/11, they received it 6/11. I got an email on 15/11 saying they've received it and my trade-in was complete. There was no update on the trade in status page in between.
I know of another one they received on 1/11 and got the trade in complete email on 12/11.
I had a seamless trade in experience.
Sent my phone is on the 2nd of November, got an email on the 12th of November saying trade in approved.
There status link did not update till the 12th, emailed Assurant that there was no update once I knew the phone was delivered with the tracking number and they said something about maintenance issues with the system or something
Experience for the bespoke vacuum.
Traded in a non-working vacuum (Stated on the trade it was not working)
Didnt hear single thing in any of the comms around the trade.. how it worked.. etc etc etc.
Fliway were useless. Just turned up the house with no notice delivering the vacuum and asking for the old one, despite no warning so had to do a big mission to get that from another house. Also the delivery dude seemed to not know anything re how trades work etc.
Which be spoke vacuum did you get and what are your thoughts?
Seems like a pretty good deal atm trading in my shitty old vaccum, $200 towards a bespoke jet elite plus 210w which comes down to $609 with trade in.
Is there an extra discount code for the vacuums?
Not a code, pre applied discount only on EPP
It was this one.
https://www.samsung.com/nz/vacuum-cleaners/stick/bespoke-jet…
Seems alright aye, the auto clean station is so bloody handy.
Yea looks handy as. Have a look on aliexpress for replacement bags for those. Way cheaper.
Did you just hand the driver your trade in vaccum or box it up?
@Lieutenantdave: Yeah, I got a bunch of bags from AliExpress :D
I was going to clean it up and box it up, but since he just came up randomly I didnt have time.
I just handed it him when I found it in the garage covered in about 10 years of dust/bugs/crap .. and he just threw it in the back of his van heh.
Now I need to research to see if this a worthwhile upgrade from our Wertheim handstick…
Pretty good discount can be achieved eh. Although the trade-up list where i select my vacuum brand doesn't include Wertheim, or my older Philips regular vacuum. Do they even care?
@Surreal: Earlier this year traded in a Broken canister hoover for a $277.93 1 X Jet95 Stick VC 210W HexaJet Motor - Woody Green
The Hoover had a cracked pipe and the canister clip snapped off so would roll off the vacuum base sometimes,
I just took photos put everything in the box with just a main head ( Kept the accessories ) and had it ready for the delivery person.
They took it.
But I can't seem to find any email from Assurant or anyone about trading it in the vacuum like the mobile phone ones, so maybe they didn't care lol 🤷♂️
@Huntakillaz: Did they provide any tracking or email/text notification the day before/hour before, or did they literally just rock up?
@Huntakillaz: That is a great price. What kind of discounts did you get? When I looked at it last week the price price was $390 for it and a Galaxy Fit3 (trading in an old vac of course), so I got a Bespoke Jet Plus Pet for $382 (trading in).
Must say, reading this thread had me a bit nervous, but overnight received an email saying trade-in is complete.
I would like to purchase the watch ultra
I have an old Iphone 6s for trade in
The Samsung website tradein does not show Iphone 6s for selection but it accepts the IMEI no when I select Iphone 7 and enter the IMEI no on their webite.
Is this Ok or should I just leave it as I don't want trade in hassles later on.
The IMEI just checks that it’s a valid IMEI, doesn’t mean they will accept it. I wouldn’t take that risk tbh as they will revoke your trade in bonus if they do check the phone.
I just traded in a Iphone XR that was completely stuffed. Answered the yes/no questions truthfully. They gave me $20 but I got $150 trade up credit, so $170 total. Will update if they deny the trade-up. If you hear nothing it went fine.
Did you tick that the condition was stuffed though? If you did then I can't see there being an issue.
Yeah answered honestly, I think that's why they only gave me $20. The Trade-Up credit is what made me follow through. The same damaged Iphone sells for the same price on Trademe.
Update: they changed the price UP to $45. So a nice lil bonus. So $195 total now
Anyone know if you need to provide the charger for the watch if you are trading it in ? My old watch 4 has a usb type A charger that I would like to keep for my new watch. You reckon they would revoke the trade if I ticked Yes for everything and not provide the charging cable ?
Last time I traded in my phone they did not care for the charger nor the cables, the main thing is the phone itself.
IMO I would record your watch condition etc and make sure it is well packaged for shipping.
I traded in my galaxy flip 5, collected 27th Nov, delivered 3rd Dec, received an email in 10th We’ve received your device and inspected it. Your trade-in is complete at full value. No issue.
Anyone experience an issue with an email saying "Trade-in discount reclaimed" and $300 charged to their card (reversal of the $300 trade in bonus)?
I just posted mine a few das ago, so Ill be sure to keep an eye out for any sneaky business like this!
Just happened to me too. Have emailed as per @mpc below.
Sending you a DM…I haven’t had much luck so far, but I also didn’t follow @mpc’s steps, I tried another contact I had at Samsung that seemed helpful
I just received an email saying "trade-in discount reclaimed $150". No receipt, no explanation of why it was reclaimed etc.
The previous email I received said they had received my trade-in phone, and the value was assessed at $0 (which is what I had expected).
I have emailed as per MPC's advice but have not yet heard back. If anybody else has any suggestions or advice on how to get this reversed Id love to hear!
How long after the trade-in was accepted did you receive the other email about the reclaim?
Same issue here. Frustrating. They charged my card 600 bucks. Expected 0 device trade in plus bonus.
How did you get this sorted they won't deal. On live chat and told me to call a number which went to what's app.
Does anyone else have (or had) their trade in details say that the condition is good even though they selected 'No' for all the questions for the condition of the device? My shipping label/receipt from the assurant email says that the condition is good even though my answers didn't say that. My trade-in value is also $0 for the actual phone.
Trade-In Details : (Make & Model) - Apple iPhone XR 64GB
CONDITION : Good ⬅️ I think this part is probably wrong.
Will I get penalized for this? The trade-in value is already $0 to start with.
Yes, both of my orders even though I answered no to all questions. Trade in value $0 for both.
Still waiting for the devices to be dropped off to them.
Why bother, if its in working order donate.
Judging by their lackluster online and phone support when trying to purchase online, how the hell do they have time for all this
Did anyone who was having issues with Assurant manage to get their issue resolved?
I did, it was a painful process that I put a fair bit of time into. I asked them to confirm that they would have a resolution within 5 business days, and said I was lodging a case with the small claims tribunal. I actually would have done that, but all of a sudden the refund came through.
Do you have to send in the S Pen if you trading in the S24 or older? Coz might be worth keeping that if you dont have to.
I expect they would ping you for that since it'll be a gaping hole on the phone with missing S pen.
Perhaps swap it with the S25 S Pen? not sure if it fits though.
Just completed the trade in S24 for S25+ seamless process for me.
Sharing my experience so far - Traded in Good/Excellent condition S22 (256GB) for S25 (256GB).
Dropped off S22 at post shop on 01/11/2025, Trade In tracking website updated on 04/11/2025 noting received at their warehouse, and that " It should be assessed by 06/11/2025".
Checking the page daily, it pushed assessed by date out to 08/11/2025, but has since reverted back to 06/11/2025.
Judging by other comments, it appears the 'no issue' trade-in's see completion over 1-2 weeks so will wait it out a bit longer before going down the seemingly disastrous Customer Support route.
My $0 iPhone 7 was delivered on the 31st of Oct, still no update
That's unfortunate to hear. It's hard to see why it takes Assurant so long to assess, other than a mismatch of # staff required vs amount of jobs coming into them.
What's the point of trading in a phone that you get $0 for? Do you still get some benefit off Samsung for it?
I'll update my post as/when I get further updates.
Yeah I got a $600 trade-in boost
@Bobtherobber: Jeeze that's great. I'll have to keep that in mind for next time.
I only got $240 (S22) + $300 Trade in boost. Presume Samsung offers more boost for Plus or Ultra models.
Well they can't exactly debit your account if anything goes wrong with trade in process, given it's a $0 declared value. I've got the $240 at stake.
@Shad0w: You should be even more worried if it was $0 declared value.
See my comment here: https://www.cheapies.nz/comment/276083/redir
I traded in a phone worth $0 - I stated it is broken. But they charged me the trade-in bonus. They did eventually reply and stated that the system automatically charges back the bonus if the phone is valued at $0, but this didn't happen on 2 previous orders of mine where the phone was valued at $0
@vorman: They still haven't fixed this issue. Got charged 600 this week. For a large company this is pretty bad.
Hi any update from your end ? I got a charge back for $600 trandein bonus, even Assurant received and accept the value for the phone
@kennz2302: By all accounts, trade in process went as you would expect for me. Have not been charged back any of the trade-in value, or trade-in boost.
13/11/2025:
Your device was received at our warehouse on 04/11/2025. It should be assessed by 06/11/2025.
Your device passed inspection.
Your Trade-In Credit of $240 is confirmed.
Trade in complete. Assessed value confirmed as submitted.
So took about 2 weeks from posting until assessment completion.
Trade-in Complete.
Your device was received at our warehouse on 31/10/2025
Your device passed inspection.
Your Trade-In Credit of $55 is confirmed.
Has anyone had the Trade-in's from this TV sale fully processed and received an invoice for the TV yet?
Samsung Vision AI Neo Qled QN1EF 4K Smart TVs (2025): 65" $1299 (OOS), 55" $899 with Trade-in @ Samsung
https://www.cheapies.nz/node/53266
The two I got the TV's delivered but they haven't processed the Trade In yet. So I haven't received any invoice for the TV's
I traded in an iphone 11 and got $54 with a trade in boost of $400. After using the iphone for about a month of uber new user promos i sent it back. The external trade in company came back and said that they will give me $215 for the phone instead of $54. I emailed them and they confirmed that i will get a $161 credit back, meaning the total value i got from the phone was $615. Very happy with the trade in since the phone wasnt the best condition lol
@marmitesammy: Samsung arent replying to my emails either. I have an 23U to send in now as well