Discount code from support line.
Example: https://www.samsung.com/nz/vacuum-cleaners/stick/vs9500al-vc…
Total: $1,598.99
Savings: $399.74
Total after discount: $1,199.25
Purchase two or more home appliances from our selected range of products and get 10% off RRP
Stacks with code from: https://www.cheapies.nz/node/41489
WINTER2023
Yeah I've had terrible experience buying direct through Samsung, you basically receive no support if things go wrong and end up in an endless loop of emails and "I will forward the email to our support team" and nobody ever follows up. 0/10 would not recommend!
That's not good. Does waving the CGA around have any affect? Do they have an NZ head office?
I doubt they know what the CGA is honestly they didn't really care. You can only communicate through a bulk channel email customer service rep who will forward your email to another person, who will maybe reply, but when you reply to the person handling the case, the email goes back into the bulk channel and you get stuck in a loop of sending photos, asking for serial numbers etc and promises of follow ups. People may have better experiences than me, but honestly Samsung customer care is the worst I've experienced. I run a Galaxy phone and tablet, so there is no bias against the product. Just the service direct with Samsung is horrible. I'd deal with a third party like NL or PB tech anytime over the direct channel.
They really don't care.
They claimed that the shelves that came with the fridge was an accessory and hence comes with a six month warranty or something.
Just for context, the plastic edges on the shelves cracked… all of them cracked because they weren't suitable for the cold, dry environment of the fridge.
Lastly, this could have been resolved and they could have made me a super happy customer by replacing it for $65.
@turtleattacks: Same sentiment here. Support direct is appalling; worse than appalling…it might as well not exist….I have only purchased direct when it was something I had little reliance on and would be fine if it exploded (under the belief that I wouldn't get any help from Samsung direct).
Same here.. Got a leaking fridge within 1 year purchase, repaired 3 times and still failed so got a different model replacement. Then 2 years later same problem again. Finally throw it away and bought another brand everything’s fine..
What fridge did you buy? I was looking a side by side that seems good…
Don't. Get something else.
Don't. Try something else..
samsung is just one of those brands that I never have good experiences with, swear off of them, then come full circle and make the same mistake
That's a pretty awesome code @Crabataur - what circumstances prompted the support line to issue you with that?
Also, confirming this works in combination with the Govt EPP store and 10% welcome discount.
I've also got a Govt EPP account but can't get the code to work. Presumably I'm accessing the same store as you: https://www.samsung.com/nz/multistore/govt_epp/. Can I ask what product you tested the code with please?
did you try applainces? ie. whiteware etc.
Yeah I tried an oven, microwave, vacuum cleaner and a washing machine but each one gives "The code you entered did not affect your order. Please note, codes may only be valid for certain items or in certain conditions". I have placed orders on the store previously so am no longer eligible for the welcome discount. Wonder if that has something to do with it. Hmm!
@TheDealMan: I had the same, tried it on the Samsung External Partners Store (not Govt) with a computer monitor & tv and get the same message. None of the codes work on the site.
@mpc: Thanks for confirming, glad I'm not the only one. The only Samsung code from Cheapies that has worked for me on the Govt Store is 'THANKYOU30' - just used it the other day. As an example, try your luck with the $34.50 Samsung Smart Keyboard Trio 500. Should end up being $4.50 shipped :)
@hugeaction: Hey, $34.50 is the price on the Government Partners Store. I'm guessing it's the same price on the other Partners stores as well. The THANKYOU30 code takes it down to $4.50.
@TheDealMan: Can confirm that it goes down to the same $4.50 on other partner stores too - tried/confirmed this morning with the THANKYOU30 code (assuming you have not already used it)
Hi how do you get the 10% welcome discount please? Do I have to make a new account to use it? Did they send it to your email once account created? Cheers
automatically applied to government account for the first purchase on checkout.
Hi Kiwijunglist, how can I register to Govt EPP? Assuming you need a govt work email, its just keep telling me to verify and asking me to check the email from Samsung and again and again…..
@SteveHK: I would like to know this too if someone can help. My partner works with government and has the govt.nz email. I signed her up with that email and verified the account but I still see just regular prices. What am I doing wrong? Thank you.
@Swappy: Hey are you using the Govt store link rather than the regular Samsung store? This one: https://www.samsung.com/nz/multistore/govt_epp/
@Swappy: Hmm! Might be worth an email to [email protected] for help. Bit more info here: https://www.samsung.com/nz/offer/samsung-government-store/
Any Samsung dryer recommendations, I was looking at Westinghouse wdv556n3wb vented is it worth it to go HeatPump which is still very expensive? Wonder if prices will come down just like heat pumps
They have come down in price a lot, they used to be 2-3k they are now 0.9-2k.
Agree with other comments - quality is poor. We have had our freezer die 3 times. They have eventually repaired/replaced but the hassle is huge and I have little faith that it is a 10year appliance..
I will never buy another Samsung appliance again after our horrible experience with the quality of the plastics on the fridges and the lack of customer support wanting to amend.