Has any had their Disney+ flybuys points paid out yet?
Has Any Had Their Disney+ Flybuys Points Paid out Yet?
TheCheifKev on 02/10/2022 - 10:52
Related Stores
Comments
- 1
- 2
The deadline is 15th of October. Then you can ask for reparations :)
I'm actually hoping I won't get the points before the 25th Oct, so that I can be credited with even more points for the…. inconvenience š https://www.cheapies.nz/comment/110788/redir
how many points = inconvenience?
The comment The Hound linked to says 20.
Another post says extra 50 lol
Last time I had to chase them up. No extra points
Same. I didnāt get extra points
Same
I have $2.31 discount if anyone wants to use it.
Iām flying off this arvo for 6 months and wonāt have any use for it
Flybuys 6014355763945288
https://files.cheapies.nz/upload/14934/3963/5e360ab0-4548-4aā¦
Send me a snip of your barcode and I'll go use it right now! not sure if they'll accept the card #
You should be able to key the card number into the app as a reward card.
That will then generate the barcode.Damn, you snooze you lose, someone beat me to it lol - only showing 6cp in the app
waiting… so annoying
Not yet, will cancel the subscription before this weekend.
Last time they ran this promotion, I never got my points so I hit them up about it and they said they would credit my points within 24 hours. I then was told I would get an extra 100 points. Still didnāt get my 300 from the promo, gave them 2 weeks. They finally ended up giving me my 300 points plus a bonus 260 points.
Sometimes patience is all you need.
Thatās pretty good end up with 260 bonus!
October 17: Sent an email to [email protected] inquiring about the missing points + sent the information mentioned here
October 18: response from Flybuys / I replied by sending them the Disney+ confirmation email
October 19: 600 points added to account (partner & I)Happy chappy.
Exactly the same experience - albeit a longer timeframe (approx. 7 days) but no complaints for some free (well $1.99) points ;)
CS had no issues, simply wanted to sight confirmation email from Disney+ and confirmation of flybuys account ownership.
Is there any hurry to claim these points vis customer service? Would it be still possible to claim them on 1 November to have longer Z petrol time validity?
Don't see why not. Could argue that you thought the 25 days wait was business days only.
I sent an enquiry through on the 15th, got a reply on the 17th with the standard response that others on here have received. Sent through a screenshot of the Disney+ confirmation email and other details they asked for, still no points. Just flicked them another email today.
Same. We shouldnāt even have to email them to ask them to give us our points. Thought they might have fixed it this time round but this is the second time I have to email them.
I sent an email 7 days ago and had no reply. Seeing your comment reminded me to follow up, and they replied 5 minutes later having immediately applied the points and apologising for the delay. Could be just a coincidence in timing or could be worth sending a follow up email.
Did you get any extra points?
Iāve sent 2 emails, one yesterday and one today and still havenāt gotten a response or my points š„²
Yep same, Iāve sent 4 emails all up - two each for my partner and I and have not had any response since sending them the email confirmation.
They are doing everything they can to not honour the deal. As I said getting these points should be an automatic process. Why do I have to email them to ask them to give me the 300 Flybuy points.
Finally got my points today!
Did you get a response back from them after you sent those 4 emails or did points just suddenly appear without a response back from them?
@Lucifer: I got a generic response from them apologising for the delay and to confirm that they had loaded the points.
I am still having problems with them honouring it. Sent all the details they required, and they said they had sent it to the team dealing with it. Still no points or reply. Have chased them up again. They don't seemto have a phone number to contact them on. I don't think they are meeting their own terms, by not issuing the points by the time they had set out in the terms. Probably not worth the time it has taken.
Just a reminder for those that did receive their points last month and elected to convert them to Z fuel discount.
The fuel discount expires on Monday 31st October.
Don't let it disappear if you haven't used it yet!Thanks for the heads up, on the app it says i having 0c expiring by 31st oct but better not risk losing it so will use it tomorrow
You mentioned earlier that you only received your points recently in October.
In that case you should be good until the end of Nov, particularly as your app shows nothing expiring this month.
My comment was more for those who had them credited in September.
My app shows it will expire this month.Ok thanks, good to know.
Quite a few people have:
https://www.cheapies.nz/comment/146938/redirStill waiting for mine to come through though.
Still waiting for mine as well.
No, and had to chase up last time. Took a screenshot in preparation.
Still waiting
Got mine Thursday I believe. Might be in waves?
Waiting
Signed up on the last day, received points on friday morning.
Wow looks like they are working through the new sing ups first
not really. I signed up within 5 mins of the deal and got my points last week.
Yes I got it last week as well.
Still waiting
Got it a few days ago. Have since cancelled Disney subscription.
Aigned up 8th sep at 8pm, still haven't got my points
Have mine now and had signed up to the offer less than 2 weeks ago
Signed up on the 12th Sept, still nothing here.
Mine cleared on the 17th according to the flybuys app, was an extremely cheap tank of fuel yesterday!
Signed up 19th, nothing yet.
Only got half my points - my accounts points came through but still waiting on my wifes to come through (we have our fly buys linked and both singed up with different emails, but used the same credit card - it worked last time, so fingers crossed it works again)
Same situation here
Still waiting
Haven't got mine yet. I hope I don't have to email them again like last time.
what is the correct email to contact them?
I think I contacted them through support on their website last time.
You just send them a message and they will get back to you through email.
I emailed them last week about not receiving mine and still no reply or points.
what is the correct email to contact them?
Just use the form on their help page to contact them
Still had now reply sent a few weeks ago and no points. I would have though a simple reply wasn't too hard for them.
My account came through but my bro and mum's acct's didn't yet :(
Bro emailed them last week and still no replyIn similar situation. Signed up with 2 accounts. Both linked, got points for 1. Emailed them for other account and they came back saying I already have got points in my account. I have to reply back on that., But hope they don't say it is only for 1 account if they are linked.
In the same boat. I got my points but my wife didn't. Was thinking of unlinking her from my account and then logging an inquiry. But it seems that I can't do this from my end. Have to call them to manage the family group.
I just emailed them, fingers crossed. Let's see what happens. I won't unlink wife's account just for the sake of it.
Edit: Actually, my wife got the points, but not me. And I created the ticket with my flybuys so definitely something is up.
@ace310: You can always link her back after the points come through if that's what's stopping the points.
I emailed, this was my response
Thanks for your email.
If eligible, bonus Flybuys will be credited to your account within 25 business days after the offer ends 20/09/2022 - Please let us know if these bonus Flybuys are not credited by the 25/10/2022.
Bonus points can sometimes be a few weeks after a particular promotion ends, this is just to do with how often the points get sent to us from where you collected them.
Anyone got screenshot of the offer with terms.
This was the response from flybuys
Thanks for your response.
I can see you had previously signed up to Disney in November 2021 - existing customers are not eligible for the bonus points.
If you registered a new account this time round, we require a copy of your confirmation email you received from Disney upon sign up - please attach it to your response to this email in preferably PDF format.
Once we hear back, we'll advise further.
Got that one, missing the bottom info.
@Wakrak: Screenshot for anyone else that needs it
https://files.cheapies.nz/upload/9216/3874/flybuys.png
That person (imo) is incorrect.
Update from flybuys after couple of email exchanges. So got points on 2 accounts, wife's & mine.
Thanks for your patience.
Our Admin Team have gone ahead and issued the bonus points to your account.
This brings your balance now to 1,083 points which you can view online.
We apologise for the delay and any inconvenience caused.Good to hear. I'm going to wait until the 17th.
Curious.. the deal was for 300 points.
300 x 2 = 600
Bonus points 483?Had some points already. 1083 is the balance on my account. I wish it would have been higher than 300 lol.
Thanks for clarifying š
How many bonus points did you get?
That's good news! I presume there's no need to unlink the accounts? I submitted an inquiry from their web portal on Monday without any response. Was it how you contacted them as well?
Unlink not required. Yes I contacted them last week via the inquiry form on portal. Got reply back in 48 hours or so. Didn't respond back for 2-3 days. but they were pretty fast once the ticket was picked up. usually within 24hours between each response.
Thanks! That sounds promising!
My wife just received the standard reply.
Thanks for your email.
If eligible, bonus Flybuys will be credited to your account within 25 business days after the offer ends 20/09/2022 - Please let us know if these bonus Flybuys are not credited by the 25/10/2022.
Bonus points can sometimes be a few weeks after a particular promotion ends, this is just to do with how often the points get sent to us from where you collected them.
Some important things to note:
1) To be eligible for the offer, you must apply via the Flybuys NZ promotion page or the promotion email, where you will be prompted to enter your Flybuys number online.
2) This offer is limited to a one-off redemption when you sign up to a new monthly Disney Plus subscription during the promotional period in New Zealand only. Existing subscribers to Disney+ will not be eligible for the offer.
If you have any further queries, feel free to contact us again.
Regards,
Hellen
This is what I have received this afternoon. I have provided all information they requested, will wait and see.
Hi,
Thanks for your email.
To be eligible for the offer, you needed to apply via the Flybuys NZ promotion page or the promotion email, where you will be prompted to enter your Flybuys number online. From there you're taken to the Disney+ page where you sign up for a new monthly Disney+ subscription.
If this wasn't the journey you followed as outlined in the terms and conditions then I'm afraid you signed up incorrectly and won't be eligible for the bonus Flybuys.If you did follow the correct sign up journey, please provide us with the information below and our team will look into this.
Flybuys card number used to sign up with:
Email address registered with Disney+:
Date of sign up:
Subscription type (monthly or annual):
Channel used to sign up from (Flybuys email, Flybuys social media or Flybuys website/App):
Please send your Disney+ sign up confirmation email to us at [email protected], add your Flybuys number in the subject line.Kind regards,
Shontelle
Just received my 300 flybuys points (turned into 225 cents of fuel). That was super quick!
Could someone send me a screenshot of their welcome email? They're asking for mine but I can't seem to find the email.
Here you go. they might want to verify the date on that email though.
https://files.cheapies.nz/upload/4285/3883/disneyplus_confirā¦
Awesome. Thanks for that.
Did you have any luck? I can't find my confirmation email either..
15th has come and gone, no points. Will see what they say.
I got an extra 30 points last time in reparations :)Wellydeal & xsolider both noted above that Flybuys said that it would be credited within 25 business days from the 20th September and so to allow until the 25th Oct
If eligible, bonus Flybuys will be credited to your account within 25 business days after the offer ends 20/09/2022 - Please let us know if these bonus Flybuys are not credited by the 25/10/2022.
I've just emailed Flybuys myself tonight as my points are missing, but seems they still have a week or so left to sort it (I signed up on the 19th from memory)
I emailed last friday, havent heard anything yet.
Edit, just checked and it's been added. $2.31 off per L
- 1
- 2
Got mine - $117 discount at caltex yesterday š