ShopBack NZ – Temu Cashback Issues (Action Starting 16 March)

pedrolewis on 09/03/2026 - 14:57
Last edited 09/03/2026 - 15:11 by 1 other user

Hi everyone,

I’m posting this to make members aware that I will be taking legal action against ShopBack New Zealand from 16 March regarding unpaid or incorrectly paid cashback on Temu purchases.

After dealing with this for some time, it’s become clear there are serious inconsistencies in how Temu cashback is tracked and paid.

Here’s what I’ve personally experienced:

• Desktop browser purchases sometimes track and sometimes don’t
• Mobile app purchases appear to track reliably
• Cashback percentages paid do not always match the advertised rate

For example, my most recent Temu order was advertised at 50% cashback, yet the amount credited was only 37.1%. When I asked ShopBack to explain how they calculated this, they refused to provide any transparency or metrics.

What makes this more concerning is that ShopBack clearly appears to be aware of tracking issues when purchases are made through a desktop browser. This is likely why Temu purchases now effectively require the ShopBack mobile app to track properly.

However, changing the process now does not remove their obligation to honour cashback on earlier transactions that were made using a desktop browser when that method was still allowed.

If cashback is advertised, consumers should reasonably expect that it will be paid as advertised or clearly explained if it is reduced.

Because of this, I will be seeking full compensation for unpaid cashback, associated costs, and legal fees. Depending on the response, this may proceed further than simply a small claims.

If you have experienced issues with Temu cashback through ShopBack, I would like to hear from you — particularly if you have experienced:

• Cashback not tracking at all
• Cashback tracking but paying significantly less than advertised
• Claims being rejected with little or no explanation

If this progresses into a group or class action, anyone wishing to join must be able to provide clear documentation, including:

• Order confirmation details
• Purchase timestamps
• Evidence that ShopBack has been notified
• Any screenshots or correspondence relating to cashback tracking or rejection

Transparency matters. Companies operating in New Zealand are still subject to New Zealand consumer law, and advertised promotions must be clear, accurate, and honoured.

If this has affected you, please comment or message me. The more documented examples we gather, the stronger the case becomes.

General Discussion Cashback

Related Stores

ShopBack NZ
ShopBack NZ
Temu
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Comments

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  • KiwiHunts4CheapDeals on 10/03/2026 - 00:45
    +6

    Lmao! I knew you will be back again. You are all bark and no bite since last year, talking a big game as usual. If you really have "legal knowledge" like you claimed, you should know that there is no such thing as "Class Action Lawsuit" in NZ's legal system. Dude, you watched too many American movies.

    I challenge you to share your legal case number if you really gonna file a lawsuit on this matter. Otherwise it is the same venting again and again, I'm sure SB staffs are getting bored of your empty threats by now.

    • Flippant on 11/03/2026 - 01:45
      -2

      I'll give them the benefit of the doubt and say that they're probably just using the term Class Action because if they said Representative Action 99% of the people reading it would have no idea what they were talking about, including myself before I Googled it a few years ago.

  • randomusername13994 on 12/03/2026 - 16:37
    +6

    Just want to reiterate some of the comments, last time this post came up, OP got all the information and then said

    "they caved, they saw i had the proof and they paid out , all good now, your on your own"

    Do NOT share any information with him, he will use it for their own benefit. Waste of time and not trustworthy.

  • McFarty on 09/03/2026 - 19:25
    +4

    When you said you got refunded and everybody else was now on their own, are you going to be transparent on how you might help anyone assisting you with screenshots and not just repeat hey thanks for the screenshots but now you're on your own.

      • Alan6984 on 13/03/2026 - 23:39
        +4

        nobody sent me nothing

        That's not at all true - I sent you nothing last time, so that's at least one person!

  • Cheapie7 on 16/03/2026 - 08:36
    +4

    My popcorn and chips pack is ready. Cozy fleece blanket and a comfy chair. When is the show starting?

    • KiwiHunts4CheapDeals on 16/03/2026 - 20:28
      +2

      No show to see here. All talk and no action as always since over a year ago. Just a clown with empty threats in his one-person circus 😂

    • pedrolewis on 16/03/2026 - 11:08
      -2

      Im down with covid atm but they are offering "gestures of goodwill to see it go away" It will not go away short of full payment ,

      • nzsaver on 16/03/2026 - 11:10

        Sorry to hear that you are sick. Hope you are feeling better soon. So just for clarity - if you are paid out in an out of court settlement, you will still proceed to take up this Class Action for the many others affected right? And pro bono?

      • KiwiHunts4CheapDeals on 16/03/2026 - 20:00

        🤡

  • Wakrak on 09/03/2026 - 15:10
    +3

    Previous post
    https://www.cheapies.nz/node/51649

    • ABCDEFG on 09/03/2026 - 15:57
      +4

      From @pedrolewis in said thread

      they caved, they saw i had the proof and they paid out , all good now, your on your own

      • nzsaver on 15/03/2026 - 00:22

        Shocking!

  • felixfurtak on 12/03/2026 - 08:27
    +3

    Assuming all your items were free shipping 50% cashback would typically give you an effective 43.48% cashback. Not far off your 37.1%.

    For example, a NZD 100 purchase on Temu includes GST so the goods component is only valued at $100 / 1.15 = $ 86.96.

    This makes the effective price of the goods 86.96 * 0.5 = $43.48, plus the $13.04 GST that you paid = $56.52. So your effective discount is only really 43.48% not 50% because the discount is on the cost of the good excluding GST and any shipping costs (and also voucher codes that you might have used).

    I suggest you go back over your purchase and do a similar calculation and then present that to Shopback to review. Subtract the shipping cost and any GST (GST is also charged on shipping by the way, so you need to subtract the GST first and then subtract the shipping cost). That way it is easy for them to see if there has been an error. This proactive method worked for me previously (not with Shopback, but Cashrewards). If you provide a calculation it's hard to dispute, unless your calculation is wrong, in which case it is easy for them to point out the reason for the discrepancy.

    You obviously also need to take into account any cashback caps if they were present at the time of the purchase. So for the above example, if the price cap was $40 then you'd only get $40 cash back, not $43.48 which would put your effective discount down further. I always take screenshots at the time of purchase of what was specifically advertised by Shopback when I clicked through, to help argue any disputes.

  • Rowjo on 12/03/2026 - 12:42
    +3

    20+ temu orders ($4k cashback - higher purchase prices) tracked perfectly except 1 of my very first where i was the problem.
    Same case with door dash my only failed ones were because of my own fault

    Im going to be honest, you just need to get good.

    Also as said above cashback does not apply to gst which they clearly state

  • Deephardfunky on 13/03/2026 - 22:20
    +2

    @ pedrolewis. I dont think they like you.

    • pedrolewis on 16/03/2026 - 11:08
      -1

      in nz we have laws and protections, i will take them on over 50cents if i had to!

  • Dunno on 09/03/2026 - 15:17
    +1

    When it seems to be a specific few with issues it tends to be more user error than shopback/temu. ie having adblocking active during the session(can break tracking attribution etc) or other extensions that may add codes which might again break attribution.

    Especially given you have not experienced the same issues via the mobile app.

  • RockCartel on 09/03/2026 - 15:25
    +1

    Why stop with only Temu?
    UberEats hasn't worked for me. Logged a support ticket. Spent about an hour with the ticket, uploading all the receipts. Shopback closed it without letting me know it got closed and no resolution or info on it. So I have no idea if it was Uber, Shopback or me who did something wrong, and how to make sure it doesn't fail again. Thanks for nothing, well except wasting my time..

  • Flippant on 11/03/2026 - 01:33
    +1

    Good luck trying to claim for legal costs through the DT. You most probably won't even get the cost of the filing fee back if you win, and you can't claim for most things like you can in normal court, I mean of course you can try and claim for whatever you want, that's up to you, but 99 times out of 100 they're going to award the value of the goods/service that you're disputing and that is about it, they're not going to pay you for the time you've spent on Google investigating or reimburse you for petrol or printer ink or emotional harm you've suffered or whatever else you've seen in courtroom dramas on tv.

    In my opinion your best course of action would be lodging a complaint with the comcom first and waiting to see what they have to say.

  • moxpearl on 17/03/2026 - 07:04
    +1

    Use the app on your phone.

    Do not use your browser.

    It will work 100%

  • KiwiHunts4CheapDeals on 10/05/2026 - 23:32

    So how's your "class action" lawsuit since 16 March? Mr lawyer @pedrolewis 🤡

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