ShopBack NZ – Temu Cashback Issues (Action Starting 16 March)

Hi everyone,

I’m posting this to make members aware that I will be taking legal action against ShopBack New Zealand from 16 March regarding unpaid or incorrectly paid cashback on Temu purchases.

After dealing with this for some time, it’s become clear there are serious inconsistencies in how Temu cashback is tracked and paid.

Here’s what I’ve personally experienced:

• Desktop browser purchases sometimes track and sometimes don’t
• Mobile app purchases appear to track reliably
• Cashback percentages paid do not always match the advertised rate

For example, my most recent Temu order was advertised at 50% cashback, yet the amount credited was only 37.1%. When I asked ShopBack to explain how they calculated this, they refused to provide any transparency or metrics.

What makes this more concerning is that ShopBack clearly appears to be aware of tracking issues when purchases are made through a desktop browser. This is likely why Temu purchases now effectively require the ShopBack mobile app to track properly.

However, changing the process now does not remove their obligation to honour cashback on earlier transactions that were made using a desktop browser when that method was still allowed.

If cashback is advertised, consumers should reasonably expect that it will be paid as advertised or clearly explained if it is reduced.

Because of this, I will be seeking full compensation for unpaid cashback, associated costs, and legal fees. Depending on the response, this may proceed further than simply a small claims.

If you have experienced issues with Temu cashback through ShopBack, I would like to hear from you — particularly if you have experienced:

• Cashback not tracking at all
• Cashback tracking but paying significantly less than advertised
• Claims being rejected with little or no explanation

If this progresses into a group or class action, anyone wishing to join must be able to provide clear documentation, including:

• Order confirmation details
• Purchase timestamps
• Evidence that ShopBack has been notified
• Any screenshots or correspondence relating to cashback tracking or rejection

Transparency matters. Companies operating in New Zealand are still subject to New Zealand consumer law, and advertised promotions must be clear, accurate, and honoured.

If this has affected you, please comment or message me. The more documented examples we gather, the stronger the case becomes.