Tried to log in to my Mobil Smile App but got the message “account not found.” (I still got notification 2 or 3 days said I have a 20c voucher) So I tried registering again with the same email, and it went through.
Now I’m wondering… Why was my old account deleted or something? Anyone else had this happen?
that happened to a friends card ,perhaps it pays to keep a print out or screen dump of your points going forward .
it does happen …
it could be they upgraded the website and overrode the connection to your points but kept the card details
if it was contracted out to a third party to keep the points scheme
you could enquire from their marketing team what happended .
In store they probably wont know ?