I would like to open a discussion regarding recent experiences with ShopBack, particularly concerning cashback tracking and customer service responsiveness.
Over the past year, I was a satisfied ShopBack user, with cashback tracking working reliably and customer service providing prompt assistance (after having to talk to a bot). However, in recent months, there has been a noticeable increase in tracking failures, delayed cashback, and unresolved support tickets-issues echoed by other users here. My cashbacks either failed to track or delayed as per what was advertised on ShopBack website. While some problems may originate from partner merchants, it is ultimately ShopBack’s responsibility to resolve these matters so that users are not adversely affected.
Another concern is @gotyourback ignoring of messages asking for help on this platform. While promotional deals continue to be posted, support queries and missing cashback reports often go unanswered or require repeated submissions of the same information, with little progress made.
Given these ongoing issues, I propose we discuss the possibility of temporarily suspending ShopBack promotions on this platform until they address their tracking and customer service shortcomings. This pause would allow ShopBack to resolve the current problems without further impacting users, and ensure that cashback offers are reliable and customer support is responsive before deals are promoted again.
Cc @gotyourback