The Warehouse Price Match + Click and Collect Charges

Lnzshopper23 on 27/06/2023 - 18:12
Last edited 27/06/2023 - 20:02 by 1 other user

Just tried to price-match a few grocery items, and now they don't price-match food & drink items online, in-store only. Also, there's now a $3 Click & Collect charge if the item needs to be shipped from elsewhere to the pickup store.

Grocery products can only be price matched instore and will not be price matched online.
To price match products (except grocery) online, the product must have the same barcode, be priced on the same day, have the same freight costs, be from a NZ based retailer with a valid NZ website and be delivered from within NZ only.

General Discussion

Related Stores

The Warehouse
The Warehouse

Comments

  • akrotohur on 27/06/2023 - 18:15

    "have the same freight costs"???

    • Hayce Irri on 28/06/2023 - 19:59
      +1

      Considering any smaller competitors wont ship the same amount of product they wont be able to negotiate the same (cheaper) Courier rates… This means they will be able to deny almost anything you want price matched.

  • Martz5 on 27/06/2023 - 19:57

    It was fun while it lasted.
    Also the click and collect fees are $3 for MarketClub members or $4 for non-members…

    Looks like the price promise terms were updated on 22/6

    And click & collect terms updated on 26/6

    • nzshopper23 on 27/06/2023 - 20:56

      Online was just so much easier, I only once price matched in store and it was a time consuming process compared to online. Also with online orders, I would just keep adding items to cart and then price match them all but price matching each item in store just seems more tedious.

    • cutcutcut on 29/06/2023 - 07:30

      Just noticed on their click and collect terms that there is a $30 oversize fee regardless of if it's in stock at your selected store or not. That seems bizzare. You can go in and buy it, or you can pay $30 to buy the same thing online. What's the $30 fee for? Them finding the over sized item? That also means if they have an online only sale, that there will always be a $30 surcharge for oversize items on that product. Lame. And their rural shipping is pricey at $10, given the volume they must ship?

  • ace310 on 27/06/2023 - 20:14
    +19

    Good bye TWH.

    • cutcutcut on 28/06/2023 - 07:20
      +6

      Yup, less and less price competitive, less and less consumer friendly. A long ways gone from "Where everyone gets a bargain".

      • qtboi on 28/06/2023 - 07:32
        +1

        Haha i always banter with my mates that work there "where no one gets a bargin" and "where everyone used to get a bargin" ahahah

        • Foodie on 29/06/2023 - 18:31
          +1

          Used to sing "where everything's open and broken" as a kid.

    • The Hound on 28/06/2023 - 23:29
      +4

      Supermarket owners currently laughing (again) on the failure of the TWH's attempt into the groceries sector

      • akrotohur on 29/06/2023 - 09:08

        Looks like they are going to mess up AGAIN, hopefully I'm wrong…haha

  • Hayce Irri on 28/06/2023 - 08:09

    Everything that was a good grocery deal miraculously always had a multi buy on it so was exempt

  • mpc on 28/06/2023 - 08:26

    Have also noticed in the last couple of weeks they're not allowing for Click & Collect on any clearance food items despite the stores having stock.

    • CJ on 28/06/2023 - 11:45

      I noticed that too, thought it was norm.

    • Dunno on 28/06/2023 - 20:38

      It's so they actually sell the clearance product they want to sell via the online store rather than your local store picking its own stock and giving you stuff thats good for much longer.

  • cutcutcut on 28/06/2023 - 09:07

    Has anybody got an email address you can send feedback to at The Warehouse? Their feedback form is quite limited with how many characters you can use.

    • bigcheese on 28/06/2023 - 09:21
      +3

      [email protected]

      That is the email I used last year to complain about a pricebeat refusal (when they used to have the policy!)
      They did respond back from that address.

      • cutcutcut on 28/06/2023 - 12:06

        Thanks, that might be worth a go. I could only find email addresses linked to the warehouse group.

  • Wakrak on 28/06/2023 - 20:55
    +1

    Speaking of The Warehouse Group, I wonder if 1-day is closing down. Less and less items these days. The overall number of pages has gone from 10 to 3 in less than a week. The page that used to be dedicated to 1-day deals now includes other stores/brands.

    Edit. On top of that, their last Facebook post was on the 4th of May.

    • wowbigdeal on 28/06/2023 - 20:56

      I've been thinking exactly the same thing. Do you have any idea what TWG paid for 1day and how long ago? I tried searching but couldn't find anything.

    • mpc on 28/06/2023 - 21:13

      It is shutting down which is why they're clearing stuff. Last annual report from TWH had mention of it.

      • Wakrak on 28/06/2023 - 21:15

        Might take a look.

        Update: there's some yarns about it being amalgamated into The Market which has already happened but struggling to find what you're referring to.

        • mpc on 28/06/2023 - 21:43
          +1

          From your comment on this thread https://www.cheapies.nz/node/39661 🙂

          We are also moving forward with the closure of 1-day operations and bringing TheMarket.com and Torpedo7 into our Group operating structure. In particular, the closure of 1-day operations and bringing TheMarket.com into our Group operating structure will significantly improve the cost efficiencies of TheMarket.com business.

          • Wakrak on 28/06/2023 - 21:47

            @mpc: Haha well there you go. A good reflection of my memory these days.

            • mpc on 28/06/2023 - 21:53
              +1

              @Wakrak: @Wakrak haha fair enough it was a long release. You probably also have many times the no of posts of everyone else here.
              Just a pity that TWH are clamping down with so many changes and effectively no longer being competitive. Might be the cheapie effect hitting their bottom line - though they've made enough bad strategy moves on their own.

          • The Hound on 28/06/2023 - 23:25
            +1

            @mpc: yep closing 1day because they have been very naughty

            • mpc on 28/06/2023 - 23:47

              @The Hound: Wow that's a sizeable fine. Guess the model didn't work for TWH once they got rid of the dodgy methods. Glad the Commerce Comission pinged them as I'm sure other companies do this.

            • coffeee on 01/07/2023 - 14:26

              @The Hound: I always wondered how do consumers who got caught in fomo get compensated? Where Does that 840k Go?

              • The Hound on 02/07/2023 - 00:04

                @coffeee: Back to government departments. Fines are meant to be deterrents anyway.

                • Alan6984 on 05/07/2023 - 11:20

                  @The Hound: Yep - its a fine, not compensation / damages, so it goes into taxpayer funds,

                  It does make me wonder if an individual could now bring a case using the fine as some kind of backing, but I'm guessing you'd have to claim for something specific, and show the loss / damage you had incurred, which might be quite difficult and / or trivial on an individual case-by-case basis even though large overall across many consumers.

    • Dunno on 28/06/2023 - 21:39

      iirc there was a press release which mentioned winding down 1-day but I was looking for it weeks ago and unable to find it.

    • Huntakillaz on 03/07/2023 - 13:46

      Got an email:

      "Introducing a new era of savings!

      1-day has teamed up with some of the best stores on TheMarket to bring you a new era of unmissable offers. So, say hello to more variety, fresh deals, and the same great 1-day value, delivered straight to your inbox."

      So seems rather than stocking goods, 1-day is going to be the promo page for Hot offers
      on The Market from specific partners

  • wowbigdeal on 28/06/2023 - 21:06

    Does anyone know the max quantity aloud for over the counter price promise? I've just seen that my local The Warehouse store is selling Vogels and this deal is still happening:
    Vogels bread $2.79 per loaf.
    https://www.cheapies.nz/node/41043

    Edit: commercial quantities (more than 10 of any product)

  • Wakrak on 28/06/2023 - 21:14
    +2

    Damn. No price-matching on baby food and formula now. Squeezed in one order last week.

    • wowbigdeal on 28/06/2023 - 21:22

      Lame.

    • dave8501 on 29/06/2023 - 14:34

      bugger, this was one of the main things i used the price match for.

  • pdkm on 28/06/2023 - 22:29
    +1

    As disappointed as I am by this, I am not really surprised.
    The number of price match requests the must get for a random pak n save store having something priced cheaper than anywhere would be crazy.
    That coupled with people changing the quantity once it was done to large amounts would hit costs pretty significantly you'd think.
    Either way, still sucks. I enjoyed it while we could 😊

  • Dunno on 28/06/2023 - 22:43

    You could protest the new fees by adding a few extra <$1 items on your next TheMarket shop if you still have free shipping.
    Torpedo7,TW, 1-Day and MyTools all have <$1 sku's with marketclub shipping.

    I'm guessing they still may try to enforce the new terms there which says if you are not an active Voda customer they can terminate your free membership.

  • Plug on 28/06/2023 - 23:20
    +1

    Oh well, thanks for the calories from your 30c Whittaker's blocks, and the clean clothes from the $7.50 Persil boxes, Warehouse, but I no longer have any use for you

  • nzmax on 29/06/2023 - 00:32

    This is their second foray into being a supermarket, the first was a failure. They also didn't do well in Oz when they tried to expand over there. The thing is that they are more expensive than the supermarkets for much of the stuff, except possibly things like milk and butter and weetbix and flour. Plus a lot of their homebrand stuff is also pricey

    • akrotohur on 29/06/2023 - 09:11
      +1

      Yeah, for some reason, they are getting worse, groceries can't compete with supermarkets, other products can't compete with Kmart. I wonder what changed internally, I think the this CEO has been there a reasonably long time.

      • The Hound on 29/06/2023 - 11:26
        +2

        Only since 2015, so not that long. Anyways, there has been alot of bad calls and head scratching. Merging third party products onto TWH website, plus a TV shopping program. Seem to be going backwards imo.

        • cutcutcut on 30/06/2023 - 07:24
          +1

          Yeah I think you hit the nail on the head. They needed to stick to their core, provide good value options for their customers.

    • bigcheese on 29/06/2023 - 09:25

      They are expanding the grocery trial further
      https://www.nzherald.co.nz/business/cost-of-living-the-wareh…

      • ace310 on 29/06/2023 - 14:21
        +2

        Looks like they are heading towards the idea of how Walmart/Target operates. But their home brand is garbage and they need to have more brands to compete else it would be like a cheap dollar store I imagine.

  • sunshinenz on 29/06/2023 - 14:27
    +1

    After they removed the weekly $5 off $50, free shipping etc I haven't used them much at all. The only times I've used them this year are for the chocolate price match. Almost time to uninstall the app.

    • doubledippps on 29/06/2023 - 17:29

      Mine one still show in App for the $5 off

    • coffeee on 02/07/2023 - 00:28

      Those price matches for food have to be done in store now, having to deal with the staff directly isnt worth the hassle. The only thing i buy from them is cat food now.

      • cutcutcut on 02/07/2023 - 11:23

        A pretty transparent attempt to not have people matching prices on groceries in any sort of easy way, yet they can still claim they'll match a price. I'm not sure how that would even work in some stores. My closest, the new Warkworth store only seemed to have self checkout options so I guess you have to head over to the customer checkout and go through all tie items to see if they'd price match it. Painful.

        • Jexla on 02/07/2023 - 18:46
          +1

          Yeah, trying to do anything in store is a nightmare. The person feels tasked with coming up for any reason it cannot be done.

  • sunshinenz on 03/07/2023 - 18:37

    TWH is introducing a $4 click and collect fee if the product has to be shipped to the store of your choice.

    • Huntakillaz on 03/07/2023 - 18:39
      +2

      Lame. Probably because they want ppl to pay $3 more to have it delivered home instead.

      Though also never understood as to why things from their big warehouses would goto the store when shipping costs the same (for most urban) to send to the customer

      • pdkm on 03/07/2023 - 23:15

        It will often be because it will be sent on a shipping pallet with multiple other items/orders going to that store via a shipping company like Mainfreight rather than the distribution centre sending hundreds of individual courier packages for every item to that store.
        Obviously if it is a store to store transfer then this wouldn't be the case generally though.

        • Huntakillaz on 04/07/2023 - 06:55

          Maybe but 80% of the time i collected packages they had labels for being sent from Auckland from the fulfillment center rather than store to store.

          • ace310 on 04/07/2023 - 10:51

            @Huntakillaz: For me they always had shipping label when picking up. Even if it was just the regular toilet paper or tissues which they always have it in stock. Definitely they are losing money to ship out those from fulfillment center.

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