Does anyone have a good experience or deal with an Insurance Company?
Home and Contents Insurance
doggos2 on 27/08/2021 - 10:32
Comments
I would suggest shopping around as many as you can - that's what I normally do.
There is no real loyalty from the insurers to their customers, and pretty much they will honour whatever no-claims type discounts you already have.
We've been with both AMI and Tower in the last two years - both are fine. No claims with Tower, last claim from AMI was, I believe, car insurance maybe five or more years ago, and they were no hassle.
Alan.
Cheapest was Tower due to work place discount.
Never had to claim so can't speak to their claims process.
Just tried to get a hold of Tower Insurance as I have inherited a house and automatic payments from the estate account will be ending (as the bank account is closing), called at 1pm last Thursday, never got a call back so emailed and haven't heard back from them. Will be cancelling my Tower Insurance policy and going elsewhere.
Worst customer service ever- even the Vodafone Indian call center is better than Tower Insurance
Edit: Even Studylink phone wait time is shorter than Tower Insurance
I have a contents only policy with MAS since early this year, after switching from State. In general the MAS policy covers more, has better extras/benefits, and is significantly cheaper (~30-40% less IIRC). Phone support was very good with MAS when I signed up (almost no wait, very helpful and pleasant rep), and good enough with State when I moved/updated/cancelled the policy (bit of a wait, rep was fine). I haven't claimed with either, so can't comment on that.
Also, while not home/contents, I've found AA to be good to deal with. I have my car policy with them, and haven't had any issues with the several (glass-only) claims that I've made: very quick and painless each time. (With the last claim, I filed online on a Saturday evening; the glass company called Monday morning to organise replacement.)
Not everyone can join MAS I believe. Quite a select few
It used to be only select professions but this is no longer the case. I work for a contact centre and switched to MAS Insurance when I find their Comprehensive Car Insurance was just a couple dollars more than my Third Party Fire n Theft through Tower.
I also hear Trademe Insurance is similar prices to MAS from a friend.That's interesting. Only had good experiences with MAS. Their claims process is brilliant too
Anyone tried Initio? They seem to be the one advertised on the homes.co.nz website. They look to be the cheapest when combining home and contents and backed by NZI
I just made a claim through Vero, was really easy (other than the fact they took awhile to get back to me).
If you get their insurance through ANZ, you can get $0 excess for claims over $500 plan (costs a little more, but seems to pay itself off after one claim).
Tower worked out to be the cheapest for my husband and I. We’ve had awesome service from them!