Alienware Gaming PC Bundle i7 11700KF, RTX™ 3080 10GB, RAM 16GB 3200MHz, 512GB SSD, 2TB HDD, 1000W PSU, Wi-Fi $3,645.53 @ Dell

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    AleBeerenhoff on 22/06/2021 - 08:04

    wtf. That is beyond poor.

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  stubblyprawn on 27/06/2021 - 11:42

  Dear Valued Customer,

  Greetings from Dell.

  We are contacting you regarding your recent purchase of the ALIENWARE AURORA R12, Order Number XXXXXXXX
  We are experiencing a higher than expected demand and facing fulfillment delays for this product. The revised estimated date of delivery of your order will be mid-August.
  Should you be willing to wait for your order, we will be processing an Alienware 510M Gaming Mouse free of cost once your Alienware system is delivered. The tentative timeline for the delivery of the mouse will be 2 to 3 weeks post-delivery of your order.

  Please be assured that we are doing everything from our end to have your order delivered as soon as possible.
  If you do not wish to wait for your order based on the revised estimated date of delivery, please reach out to our Customer service team who will be happy to assist you further.
  We truly apologize for any inconvenience caused to you. If you have any questions, please visit us at our Order Support Page.

  As always, we value your business with Dell.

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    ross on 28/06/2021 - 10:29

    Great! Now you have 2 Alienware 510M gaming mice to sell.

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    Robbert on 28/06/2021 - 15:24

    Not sure they do value business. August? Was November a guess for me then? I don't trust a thing they say. The comment you got below is good though.

    If you do not wish to wait for your order based on the revised estimated date of delivery, please reach out to our Customer service team who will be happy to assist you further.

    I just got an email saying November 18th. No offer to contact customer service or anything so seems they have upped there game a bit. If I had that comment in my email I would be way more accepting of the delay as it points out you can contact them for options. They did just send me a second email to review the product I haven't received and since canceled the order.

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      melon on 28/06/2021 - 15:32

      +1

      I just cancelled mine. Not worth the headache or the delay.

      My line of customer service was:
      Me: Inquiry of when computer was going into production.
      Dell: Your order has been delayed. Order has been updated, delivery 18th Nov.

      No explanation, no real apology, no compensation.

      I ended building my own computer.

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        ross on 29/06/2021 - 10:54

        same. ended up cancelling mine as well and planning to build one in a few months hopefully when GPU prices go down. Trend seems to be going that way as of the moment. GPU stocks are looking good as well. Have been closely monitoring PBtech and they have 3080s in stock for 3 weeks now.

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