I placed my order on 4 March through EPP. Before making the payment, the shipping date was shown as 5 March, but right after payment it was changed to 16 March.
I was informed that they were waiting for the complimentary charger to arrive. They offered an option to split the order, which I agreed to last week, but I haven’t received any response since then.
Samsung support has been extremely unhelpful — there’s no clear visibility on the status, and every interaction feels like talking to a chatbot with standard replies and a new reference number each time.
Now EPP also seems to have stopped responding. Today is 17 March, the website still shows the shipping date as 16 March, and customer care remains completely unaware of what’s going on.
So much disappointed with Samsung now.
Welcome to Samsung Customer Services :-)