Samsung S26 Ultra Pre order- Disappointed by Samsung

ds007ol on 17/03/2026 - 22:02

I placed my order on 4 March through EPP. Before making the payment, the shipping date was shown as 5 March, but right after payment it was changed to 16 March.

I was informed that they were waiting for the complimentary charger to arrive. They offered an option to split the order, which I agreed to last week, but I haven’t received any response since then.

Samsung support has been extremely unhelpful — there’s no clear visibility on the status, and every interaction feels like talking to a chatbot with standard replies and a new reference number each time.

Now EPP also seems to have stopped responding. Today is 17 March, the website still shows the shipping date as 16 March, and customer care remains completely unaware of what’s going on.

So much disappointed with Samsung now.

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  • Alan6984 on 17/03/2026 - 22:55
    +7

    Welcome to Samsung Customer Services :-)

  • 1cmanny1 on 19/03/2026 - 15:36
    +1

    Samsung Customer Support is horrendous. They will lie and tell you point blank wrong information.

    It will come, but god knows when.

  • Frisky Grandma on 20/03/2026 - 11:03
    +1

    Omfg I get cold called by Samsung every few months

    • spam on 20/03/2026 - 11:40

      same, they called me yesterday

    • Alan6984 on 20/03/2026 - 15:07

      Omfg I get cold called by Samsung every few months

      Give them a voicemail only mobile number, or better still, one that you normally send to voicemail but selectively (if you want to get a call from someone with that number), you can send to your real mobile.

      I do this with 2Degrees (I'm sure you can use anyone though).

      Divert all calls > Voicemail

      If I want to get a call at some point, I un-divert from Voicemail and

      Divert all calls > Normal Mobile No

      There is a (generally small) risk that someone else calls that number while it is going to your real mobile, but I can live with that.

      Having said all that, I haven't actually un-diverted it for a while, so I can't be 100% sure it still works!

  • Nzfade on 18/03/2026 - 00:20

    It'll come through eventually. In the past they've been pretty good with 2-3 day delivery windows, I guess the pre-order hype made everything delayed.

    I ordered on the 3rd, arrived on the 16th late in the afternoon.

    I asked Samsung support on the 13th and they provided me with an NZ Post tracking number.

    • ds007ol on 18/03/2026 - 08:28

      Did your order update to dispatched on the website?

      • Nzfade on 19/03/2026 - 06:34

        It sat on the 2nd to last one for a while. I ended up just tracking through the number Samsung provided me and had email/txt alerts tied to that through my RealMe on NZ Post.

  • Lifeline on 18/03/2026 - 10:18

    I found their customer service via email super slow as you get passed between representatives. But eventually they kept their promise.

  • GraphiteEdge on 24/03/2026 - 23:35

    I saw that adding the free charger increased the delay to the 15th- ended up not adding the code even when support said it would probably be shipped separate- because I would rather trust the eta on the site than a support staff members optimistic idea. Got mine the Monday after launch. Would have been nice to have the charger- but ah well.

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