Assurant Samsung Trade-in

kiwiicheapies on 13/03/2026 - 09:29

Hey fellas,

I shipped my trade in phone on 9th March (19 days after first contact from assurant) and they signed for it on 10th March (20 days after first contact)

I see that they require the phone to be sent within 21 days as per my email from them:

"If your device is shipped after 21 days from your receipt of the confirmation email, vour Trade-In value may be adjusted."

Now looking at my offer page it says:
"Offer period has expired. <br> To be eligible for the full Trade-In Credit we must have received your device by 0) <br> As your offer has expired, your trade-in device can no longer be returned"

What do I do? They did receive the phone within 21 days so am i at fault?

Thanks in advance

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  • ABCDEFG on 13/03/2026 - 10:19
    +2

    Assurant are known for this. Worst case is you email Samsung and they sort it from their end.

    • kiwiicheapies on 13/03/2026 - 10:49

      Okay whew thank you, i was nervous that theyd not honour it anymore, my past experiences have been pretty good with them so hopefully this can sort itself out

      • ABCDEFG on 13/03/2026 - 10:59
        +1

        If you search here or Reddit you'll find a bunch of people who had Assurant claim all sorts of BS; trade-in not received, trade-in broken, trade-in device didn't match description etc…

        For anyone that reads this in future, I reckon it's worth using a wise virtual card or similar when dealing with Samsung Trade-In. That way if Assurant stuffs you around there's no way for them to take any more money off you while it's being sorted out.

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