One NZ - 30 Day Notice Period

victor47 on 10/09/2025 - 14:48
Last edited 11/09/2025 - 09:14 by 1 other user

Last August, I joined One NZ on the "Get $300 Credit with Unlimited Fibre Max Plan on a 12 Month Contract ($105/Month + $14.95 Modem Fee or BYO) @ One NZ" offer. The move was quite seamless from contact to One NZ.

Since its been >1 year, was thinking of moving elsewhere and whatsapp chat drops this:

"About the 30-day notice: if you’re transferring your broadband to a new provider, the notice period starts once your new service is active. "

Its like legally saying you can move to any provider, any date in October and we will keep charging you for one more month from there on.

How do you circumvent this??

Related Stores

One (Formerly Vodafone)

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  akrotohur on 10/09/2025 - 14:52

  That makes no sense at all, dispute that.

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  bigcheese on 10/09/2025 - 14:53

  It states 30 days from the day you submit the request according to their own help page.
  https://one.nz/help/my-one-nz/cancel-an-account/

  This seems a lot more reasonable.

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    victor47 on 10/09/2025 - 14:59

    True. I have asked for an escalation of this issue. Was offered a call back, so waiting.

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  CheapCanuck on 11/09/2025 - 07:37

  Dispute it and threaten to go to the ombudsman. They won't waive it but they will credit your account which amounts to the same thing.. Without them admitting fault.

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  Alan6984 on 10/09/2025 - 17:13

  I've never been double charged for internet - the new billing has always started the same day that the old one stopped.

  However, if anyone was going to try this on, it would be Vodafone.

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  dealhunter on 10/09/2025 - 17:59

  I've just moved away from One NZ, you can just call them to give them 30 days notice, I think there's a form to fill also. I did have to call again when I did switch as they hadn't done it properly or whatever then had to call again due to some other unnecessary charges.

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  metz on 11/09/2025 - 07:13

  Been a customer for 30 years on my mobile, also just received this yesterday which is very annoying. Who remembers such things after that long. I know I changed my account with tnem last year since old type was not going to be valid anymore…got a discount when I was going to cancel due to price rises. In this day and age 30 days notice eems ludicrous as they are barely doing anything with mobile change over. Did not think of giving notice and now my new account has just started with Electric Kiwi.

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  HeyHey-NZ on 11/09/2025 - 10:19

  Hey, so the 30-day notice period is actually legit, and unlikely to be legally challengeable.

  As bigcheese has mentioned what it means is that One.NZ can keep charging you for 30 days from the day that you advise them that you are leaving/switching to another provider.

  I think what might be going on here is that this: "About the 30-day notice: if you’re transferring your broadband to a new provider, the notice period starts once your new service is active" has been written unclearly. It seems like it refers to the event where you are leaving One.NZ (the end of your contract) but what that sentence is actually referring to is when you start coming under the term (i.e. you start coming under the term at the moment you join One.NZ - the start of your contract).

  What you need to do here is just set your start date with your new provider 30 days after the date you advise One.NZ you are leaving and you won't get charged twice/pay any more than you should for your internet connection.

  Hope that helps!

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    kiwi harry on 11/09/2025 - 11:11

    This is exactly how I did my recent switch from One NZ as they uppped my price 8 months into a 12-month term contract. I still had to give 30 days notice without incurring Early Termination Fee.

    On their cancellation form online, there is a dropdown box where you can select you are transferring/switching providers.

    I selected a switch date about 27 days out from current date with my new provider, as I was happy to pay for the few extra days overlap.

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    Prepay Spy on 22/09/2026 - 13:06

    From back in the day when i worked in Telco.

    The wording would stem from the automation that is in place when you move to another provider without notifying them.

    You request a service with a new provider, they provision the order with Chorus, you go through the approvals, installs etc, then once active, Chorus send a notification to the old provider that the internet connection has been replaced.

    Issue with notifying them earlier, would be they would raise a disconnect request with Chorus (or whichever Fibre company your address falls under), which might not align with your install, but also Chorus enforces a "one order per address" rule, so the disconnect order may block your install order.

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    LupinS on 22/09/2026 - 15:37

    I have told them and their sister companies to get (profanity) several times (not as my first attempt - but we have gotten there everytime). No reason at all for there to be a notice period if you are not under contract.

    I have been refunded every time.

    These days if cancelling I just make it clear I expect the service to end on my final paid up to date, and not to be charged after this. Of course Slingshot cancelled my service immediately (despite there being a week to run) AND charged me for the next month. Just to be pricks as best I could to tell.

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  BDS on 22/09/2026 - 13:31

  I was on One NZ mobile network and internet billing cycle plan. They have 30 days notice period. We switched providers from One NZ to Mighty Mobile but we still had to pay pro rated during the notice period to One NZ.

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  aih-lun on 23/09/2026 - 13:13

  I was on One NZ Fibre, and recently switched to Genesis Fibre.
  I did know about the 30 days notice due to moving my One NZ Mobile to Kogan a couple of years ago.

  I just planned it accordingly:
  Give notice to One NZ (there is a form to fill in on their website) - set a disconnect date - I used the end of billing cycle date.
  Sign up to the new provider, Set the Start/Connection date as the same disconnect date.
  Everything was smooth.

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