Hi everyone, I would like to check on your experience with Doordash.
I placed an order last night which was not delivered. The last message from the driver was that they are on their way, there is no photo posted of the completed delivery.
Last night, I went through the recommmended resolution steps but was simply unable to contact the driver or a 'real' person.
The complaint was handled by a bot/AI and I have had a series of repetitive AI generated emails and messages, none of which answer my questions eg supply photo of delivery, supply contact info, ask the driver where they delivered to, supply proof of delivery, supply CS phone number etc.
Refund has simply been denied, so I have launched a fraud investigation with the bank.
Issue is this is not the first time I have been blanked by Doordash, who fail to correct errors even when the supplier informs them they have not sent the goods eg Four Square (twice!).
This seems to be a systemic issue, with the power in the hands of Doordash.
UBER in contrast are responsive to customer quality and delivery issues.
What is your experience with Doordash, I would love to know?
Thanks
Kate
Ive had similar issues with doordash. Almost as if they auto decline refund requests, and intentionally make it a hassle to get a refund, to put you off from pursuing the refund.
Uber eats on the other hand is far superior, although still a level of AI interaction sometimes.