Product Safety Recall - Momax iPower 20,000mAh Power Bank from PB Tech

bigcheese on 21/03/2024 - 13:16

Just saw this recall pop up on the PB Tech Facebook page. No sign of the recall on the website.
Momax iPower 20,000mAh Fast Charging PD Power Bank sold by PB Tech between August 2023 and March 2024

It was listed as an example in this post from Nov '23 but I can't add comments to the post now as it has closed to comments so thought this is as good a place as any to highlight in cas any of you purchased it.

The expanded batteries can pose safety risks, including overheating, potential fire hazards, and risk of injury from battery rupture. This situation compromises the safety of users and their property.

If you own a BAPMOX00016 unit, please stop using it immediately and disconnect it from any power sources.

If you have a proof of purchase - dispose of it at a nearby e-waste facility or bring it in to your nearest PB Tech store for disposal then contact our customer service team to arrange a credit.

If you don’t have a proof of purchase – please contact our customer service team using the details below (or private message us on Facebook) for advice on next steps.

DO NOT THROW THE UNIT INTO HOUSEHOLD RUBBISH OR USE A COURIER TO RETURN TO PB TECH.

Phone: 09 918 2438
Email: [email protected]

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Comments

  • Jizah on 21/03/2024 - 13:36
    +2

    They've misspelt "'refund" as "credit". Common typo I guess

    • Alan6984 on 21/03/2024 - 13:54
      +1

      They've misspelt "'refund" as "credit". Common typo I guess

      Heh :-)

      To be fair, a credit is the first step, which generates a cost (or negative income) and also a liability in their system, owed to the customer.

      Whether the customer then asks to use the credit (against another invoice or invoices), or requests a refund, is a separate thing.

      This is very much standard practice for any business.

      • Jizah on 21/03/2024 - 14:11

        Yeah I figured that, but I still reckon they have purposely not used the word refund going by my experience with them.

      • Associatedmdsl32 @ PB Tech on 22/03/2024 - 10:19
        +1

        We use credit to also describe refund. This recall you are 100% entitled to a refund.

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