NZ Post Scam?

jamesdeal on 27/02/2024 - 18:32

so my item should have come today in the post i got a text saying that my item needs to be redelivered

i clicked the nz post link and it took me to www.nzpost.co.nz/tools/missed-my-parcel i enter my info and then clicked next they asked for a redeliver fee i checked the url and its was still www.nzpost.co.nz

then asked me to pay a fee put debit card then it came up a visa site saying i should get a text code to confirm the payment and enter it but i never entered it because they tried to charge me $200 the item i bought was around $18

the website url was legit so has nz post had there site hacked whats going on?

i would call nz post but they would be closed now

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  • CheapAzChips on 27/02/2024 - 19:52
    +7

    i clicked the nz post link

    There's your first mistake. Go to the NZ Post website, don't trust links you've been sent.

    then asked me to pay a fee put debit card

    There's your second mistake. Be very wary of anyone asking for money when you're not expecting it. At this point I'd be calling their 0800 number.

    but i never entered it because they tried to charge me $200

    Definitely sounds like a scam: you managed to avoid it at the very last gate, however they potentially now have your debit card number, expiry and CVC, meaning that they could still bill your card if they can do it without tripping the bank's red flags (as you did with the code).

    Put a freeze on the card until you're 100% sure it wasn't a scam.

  • Jizah on 29/02/2024 - 07:38
    +3

    I think it's likely OP misread the url, hence the radio silence.

  • Toddy47 on 27/02/2024 - 18:47
    +2

    Can you copy and paste the url you received in your email here?

    • ABCDEFG on 27/02/2024 - 19:59
      +1

      Yes please, I'm interested to see what URL you were actually directed to.

  • Dunno on 27/02/2024 - 19:01
    +2

    Nzpost first redelivery should be free so scam

  • Flippant on 28/02/2024 - 08:08
    +2

    How do you get NZPost to send you txts? 15 years I've had an account with them, they've got my cell on my account but not once have they ever sent me a txt when I've missed a delivery, they always leave a card to call or if I have email notifications turned on for the parcel I'll receive an email telling me to arrange redelivery. Never been asked for money, though I do remember reading somewhere that they will charge you if you're not home the 2nd time and they have to come out a 3rd.

    • Jizah on 28/02/2024 - 09:41

      They definitely send texts. An example of what they can look like:

      NZ Post here. Your parcel 75802948478NZ from Noel Leeming has been delivered. View photo here nzp.st/MKLtu2Fw Data rates may apply."

      I button mashed that tracking number which is why it looks wrong.

      • sunshinenz on 28/02/2024 - 10:09
        +1

        I havev received texts pretty much like this from Kmart too. Legit. Sent from a 'short' number (2152).

        I also received this which I never clicked. Sent from a long number:
        +64272530606

        NZ Post here. Sorry we missed you. To arrange a redeIivery, pIease see: https://nz.post-track-web.com

        • Jizah on 28/02/2024 - 10:21

          Yes mine are from the same short code too. I also received that same spam one as you but in my case from a spoofed 021 number.

      • Flippant on 28/02/2024 - 09:44

        Where do you turn them on? I can only see a toggle for email notifications on my current parcels.

        Maybe I've never had one because I never have my phone number put on the address label?

        • Jizah on 28/02/2024 - 09:47
          +1

          I think they are a WIP with NZ Post and specific companies, but don't quote me on that.

          I have had them from Noel Leeming and PB Tech mostly, and I didn't sign up to them.

          • Flippant on 28/02/2024 - 10:10
            +1

            @Jizah: Is it NZPost or the company you bought the item from who is sending you the txt? Like are they all from the same number? I've had stuff delivered from PBTech but don't recall ever receiving a txt from NZPost about it. I could have though and just don't remember because I'm old.

            I thought it might be because I never have my phone number put on the label, I do that because the way I look at it is if I was one of these international scamming groups I'd have people working in postal centers paid off to send me photos of address labels that have peoples names, address, tracking numbers and phone numbers on them so I could scam them easier. I know that's being paranoid, but if I can think of it I'm sure these organized scamming groups have thought of it as well.

            • Jizah on 28/02/2024 - 10:20

              @Flippant: They are an NZ Post initiative and come from NZ Post directly. And they all come from the same short code number of 2152.

            • Frisky Grandma on 28/02/2024 - 13:43

              @Flippant: they occaisonally just show up in the nz post app for me

  • socks01 on 28/02/2024 - 10:23
    +2

    Forward the text to the DIA on 7726.

  • kyogui on 27/02/2024 - 23:50
    +1

    You can always check the certificate to see if it's the legit NZpost website.

  • Flippant on 28/02/2024 - 23:49
    +1

    You going to let us know what's going on James? I'm keen to find out if it was a scam using a legitimate NZ Post address or not.

  • wildeny on 28/02/2024 - 06:38

    https://www.nzpost.co.nz/contact-support/scams-and-fraud

    Inside also show the list of latest scam cases.

  • Drcspy on 28/02/2024 - 07:52

    It's very well advertised you should NEVER click links in texts.

  • jimpappa on 29/02/2024 - 00:05

    If it's https://www.nzpost.co.nz/tools/missed-my-parcel then the chances are there's a security issue with NZ Post.
    In that case, do not post details here.
    Email the NZ Post security team about it.
    See https://www.nzpost.co.nz/contact-support/scams-and-fraud and https://www.cert.govt.nz/it-specialists/guides/reporting-a-v…

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