PB Tech November Price Promise Query

L3tstaxth1s on 05/11/2023 - 22:25
Last edited 05/11/2023 - 23:42 by 1 other user

I see that PB Tech are offering a price promise during November that if you buy now and the price drops during Black Friday, then they will offer a refund for the price difference.

No doubt trying to generate sales upfront, and then putting the onus on the customer to track the pricing during the rest of the month. Good strategy.

But is this anything new? I thought that PB Tech usually offered price reduction refunds within say 14 days anyway - not sure if it is an official policy or dependant on the manager. (I think I did it during COVID when a laptop dropped in price after I purchased it).

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Comments

  • Drcspy on 06/11/2023 - 07:12

    " I thought that PB Tech usually offered price reduction refunds within say 14 days anyway"

    I think you have to pay a premium for that if I recall correctly

  • Grandma on 06/11/2023 - 13:18

    One of the selling points of the noel leeming extra insurance is this kind of guarantee, but they explicitly exclude black friday / boxing day

  • Senior Mouse on 06/11/2023 - 13:42
    +2

    Hilarious they want coomsumers to buy before they know the actual price.
    Don't read the price, just buy it! We promise that we'll eventually tell you the real price of the item.. unless you don't ask…

    • L3tstaxth1s on 06/11/2023 - 18:07

      Exactly and then it's up to you as the consumer to track the pricing and request the price difference refund. It's all on you. Might be a benefit if stock levels were low?

    • Associatedmdsl32 @ PB Tech on 06/11/2023 - 19:44

      Well you could look at it the other way if another retailer decides to match our price or beat it we can drop it further and the end user is able to claw the difference back.

      • Madao on 06/11/2023 - 19:59

        Ooff. PB may get more fans and buyers if the pricing and sales strategies weren’t so consistently shady.

      • Senior Mouse on 06/11/2023 - 21:34

        if another retailer decides to match our price or beat it we can drop it further and the end user is able to claw the difference back.

        Not really because your clause says it's at your discretion on whether you will price match/beat competitor's price.

        Therefore the coomsumer would only be able to "claw back" what your company decides is on sale or not on sale; not based on other retailer's discounts since it's at your "discretion." It's literally:

        Oh, that $1000 item you bought last week isn't on sale? Too bad, eh? Oh, what's that? Computer Lounge has it for $900 now? Sorry, we can't match that price so the Price Promise doesn't apply :(

        I don't think anyone likes this sneky snake tactics (at least those that can see through it) but bravo to the leeks that decided to implement it.

        • Associatedmdsl32 @ PB Tech on 07/11/2023 - 08:26

          Largely that's to protect from those terrible margin items. But the general rule is physical retailer that has stock. We have done it before below cost to keep the customer happy.
          But we can't do it always and I get your point but you can't keep everyone happy.

      • L3tstaxth1s on 07/11/2023 - 15:49

        Hold on - are you saying that the November price promise applies to both PBTech price drops and also competitor price drops later in the month on the same item?

        • Senior Mouse on 07/11/2023 - 16:18

          Even if he was attempting to imply it, we can see that he can't promise anything.

          Why would PB do that anyway? They've already got the customer across the line, and the product price offered by the competitor doesn't mean that PB has to match that sale price, therefore the "price promise" is entirely discretionary on their end.

          All they can say is "we can promise to try our best price" lmao.

          None of the coomsumers know what, if anything, is going to be discounted at any specific rate, so all this promise is nothing material or concrete. The coomsumers can only "trust" that PB will discount their specific item by a good margin according to PB's own volition, which they don't have to do anyway.

  • mpc on 07/11/2023 - 12:13

    Some of their prices were cheaper prior to their November 'sale' e.g. Suunto watches. I suspect they're trying to capitalise on the people who get caught up with Black Friday sales but don't actually check prices.

  • Jennyinwelly on 08/11/2023 - 08:47

    I worked for smiths city last year, price promise and black friday was such a mess but we did it for the sales in the week leading up. We had been told nursery items never go under 20% and there was a sale on prams/car seats etc the week before black friday. I'm still traumatized by it all.

    Anyways i think PBtech are actually doing a good move for this

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