Just wondering if anyone has problems with Countdown underweighting your groceries in online orders. Example: ordered 3kgs of bananas, only 2.6kgs were supplied but 3kgs were charged; ordered 1kg of grapes but only 900grs were supplied etc. For grapes the difference in weight might seem small but given how expensive grapes are the amount that I effectively overpay is non-trivial.
I place about 2 orders a week, the underweighting problem happens to me about 50%, half of the times the amount is small enough for me not to bother (e.g. 50g underweight out of 3kgs of bananas). I have contacted online chat a few times, I sent them videos showing how the items were underweight, and they refunded those items, but it's just time consuming and I believe this is not a decent way for a big business to make a buck.
I use 3 Countdown stores for online orders, one has been consistently doing that more often than the others. I don't know if this is store-specific or a Countdown-wide problem. Do the staff supplying the orders gain anything from this practice? Why do they do that?
I’d suggest just raising a complaint straight to the Commerce Commission as a breach of the “Weights and Measures Regulations 1999”
There are some pretty significant penalties for breaching the regulations. Ended up getting into a dispute a few years ago with a landscape supply company not supplying the correct volume of fill and once they realised they were in the wrong under that regulation they backed down very quick, so you could always just let Countdown know directly about your experience and concerns under those regulations.