RMA's, Warranties and Consumer Guarantee Act

• 

  mdsl32 on 06/05/2023 - 16:55

  +2

  PB Staff here:
  Warranty is from original invoice/purchase date
  "Warranty will not be Renewed" being its not being restarted from the date of the replacement being issued.

  CGA Still applies and is never excluded.

• 

  Frisky Grandma on 05/05/2023 - 18:43

  +1

  What I would interpret that as is you get 3 years from day one regardless of number of replacements

  Doesn't mean you can't argue cga. The act is almost always longer than the warranty (save some 7 or 10 year whiteware) … I would never use warranty periods as an indication of how long something should last… Especially considering that the advertised period is something that might be… Of considerable interest to the retailer…

  Even if cga / aus laws are already adhered to by manufacturer… It could very well be of benefit to the retailer to advertise an n year cover even though the supplier / manufacturer go through the normal warranty process for a much longer period.

• 

  Hayce Irri on 06/05/2023 - 09:29

  +1

  In theory your hdd could break after 2 years and 11 months and any replacement only has to survive 1 month before the retailer is in the clear.

• 

  Moodkiller on 05/05/2023 - 18:08

  Option A (unfortunately)…

  It is the one downside for consumers but upside for businesses

  WRT point c, as a consumer you could argue the whole reasonable expectation side of things in the hopes that someone will honour it, most of the cases I have dealt with, people just give up or cant justify their time for the price.

• 

  Alan6984 on 05/05/2023 - 22:16

  I agree with it being Option A, and I actually think that is not at all unreasonable - you still get the same warranty (three years) that you shook hands on when you did the deal.

  What the CGA might say is a different matter entirely.

• 

  akrotohur on 05/05/2023 - 22:29

  In theory, the 3 year period should be reset if it's replaced with a "new" HDD, as that's what the manufacturer warranty was for when it's "new". But I believe most manufacturers/retailers go for option a. Most people are probably over using the product after 3 years, and won't bother to argue anyway.

  • 

    bigcheese on 05/05/2023 - 22:44

    +2

    The manufacturer has no obligation to extend their stated warranty from the original purchase date.
    Option A is correct in this instance.
    However, The CGA still applies to the replacement. so you still have all the rights you're entitled to when buying a new item.
    Basically, ignore the warranty and base your right to repair/refund/replacement on the period of time it is ‘reasonable’ for the product to last taking into account the price you paid.
    The act is deliberately grey in this area.

• 

  Drcspy on 06/05/2023 - 07:19

  "In theory, the 3 year period should be reset if it's replaced with a "new" HDD, as that's what the manufacturer warranty was for when it's "new"."

  Legally this is incorrect. The warranty is never 'extended' from the original start date. The CGA is a different story and can easily surpass the warranty and in many if not most cases this is the practicality.

• 

  AaronP on 06/05/2023 - 08:29

  Thanks all, a. was my thought as well but as a few say it seems stupid of the manufacturer to so limit it when the Act likely exceeds the manufacturers warranty.

• 

  AaronP on 07/05/2023 - 07:27

  Thanks.

• 

  FriedChicken on 08/05/2023 - 15:22

  I had replaced my philips shaver a month before expiry of its 5 year warranty (does say 5 years on the box). The retailer replaced it and said there is no further warranty or replacement. Hence option A is the standard response.

• 

  wellydeal on 08/05/2023 - 15:52

  Did you have that replaced directly with Seagate?
  Did you need to send back the broken drive to Hong Kong, if so at what cost?

  Thanks

  • 

    AaronP on 09/05/2023 - 07:55

    With the retailer in NZ

  • 

    mdsl32 on 09/05/2023 - 23:10

    back to seagate with nzpost was like 60 bux i bought the drives in Japan not nz