2Degrees - How to tell last time prepay was topped up (more than 90 days ago)

Alan6984 on 23/02/2023 - 23:33
Last edited 23/02/2023 - 23:33

Hi All,

Does anyone know how to find out the last time a 2Degrees Prepay account was topped up if it was more than 90 days ago (which appears to be the limit of history on their website)?

We have a spare number used by visiting friends and family from overseas. It would be convenient to keep the number, which requires at least one top-up every 365 days, but we aren't sure last time it was done. I could just add $10 now, but I'd rather time it to be a week, say, before the number expires if I can.

Thanks,

Alan.

General Discussion

Comments

  • Wakrak on 24/02/2023 - 00:21

    Guess you don’t know who used it last?

    • Alan6984 on 24/02/2023 - 09:03

      I know who it was and when they were here, but I don't know if I topped it up for them at the time (I usually do the top-ups myself for my guests). Often guests don't even incur any call charges - they just flash call me (say), and I call them back.

  • psychowei on 24/02/2023 - 08:33

    You can check when your prepay credit expires by logging in online or through the app. This date shows for me when I login and click top-up on the website. I think the expiry date is exactly one year after the last top-up.

    "The minimum top up amount is $10. When you top up, your Prepay credit is valid for 365 days from that date."

    • Alan6984 on 24/02/2023 - 09:05

      Online: i logged in and clicked on 'Top Up', but nothing is showing as to when the last top-up was. It is 365 days since the last top-up, but that doesn't help without knowing the last top-up date.

      Where in the app are you seeing it?

      • psychowei on 24/02/2023 - 16:19

        On the 2D website.

        try here after logging in. (Not on a mobile device?)

        https://www.2degrees.nz/2d/scp/prepay/topup/topup.jsp

        • Alan6984 on 24/02/2023 - 17:50

          Hi,

          I must be missing something obvious (not unusual!)

          This is what I see on that page:

          https://ibb.co/KGwkhyP

          Is it there but I am not seeing it?

          Thanks,

          Alan.

          • Detruire on 24/02/2023 - 20:21

            @Alan6984: The credit expiry date is shown on the top up page - the one you get to by clicking the "top up" button shown in your screenshot. It's in light grey text below the balance, and will say something like "$9.80 will expire on 30 Mar 2023".

            That text won't be there if your credit has already expired. It may also disappear if you don't have any credit, but I haven't experienced that myself.

            According to the prepay terms, your account "will automatically terminate if you [don't top-up] within 365 days of […] your last payment of $20 or more". However, IME a $10 top-up is sufficient, and there is a grace period of 30-45 days before they actually terminate.

            • Alan6984 on 24/02/2023 - 23:40

              @Detruire: Okay - so given the credit is currently zero, sounds like there is no way to find out when that 365-day (or 365+ day) timer will expire I guess.

  • bigcheese on 24/02/2023 - 08:46

    The other way is to just ring them and ask.
    As long as you have plenty of time to spare waiting on hold.

    • Alan6984 on 24/02/2023 - 09:06
      +1

      My soul shrivels at the thought of calling 2Degrees.

      I'd rather lose the number and start again :-)

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