Vodafone Broadband Price Increase for Fixed Term Contract (but Allows You to Renew a New Contract)

Lgooddeals on 16/09/2022 - 22:06

Vodafone broadband customers would have received a notice of a $6 increase per month from 29 Sep 2022. this includes people on fixed term contract.

https://www.vodafone.co.nz/broadbandpricechange/?mkt_tok=NzI…

this could be considered as a unfair contract terms for unilaterally changing price for a fixed term contract, and the citizen advice bureau suggested one could contact Telecommunications Dispute Resolution or report it to the Commerce Commission.

https://www.cab.org.nz/article/KB00000284

Vodafone had tried to insist on a early termination fee will apply if you leave them but they would happy to offer you a new fixed term contract.

in my case, my previous fixed term contract has about 6 months to run, (having $200 credit at the beginning of the contract), and to save time (rather than going through the dispute resolution or Commerce Commission), I have negotiated a new fixed term contract for another year, (at the $6 price increase), but another $200 credit. (so effectively getting $400 credit for a 18 month term) with the extra $6 per month for a year.

Just want to share renewing a fixed term contract as an option (so at least you can limit the $6 price increase to some extent).

if you wish to negotiate a new contract, please ring vodafone and directly ask to put through to the retention team (so save them).

General Discussion

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Comments

  • ScoobyNZ on 17/09/2022 - 09:21
    +2

    Just coming off their combined TV and broadband service so I'm shopping around for the best deal

  • medved on 17/09/2022 - 10:05

    I just finally left after 15 years a customer. They were marginally cheaper but always such a ballache. After VFTV, this was the last straw (I know this is a lines increase and not on them) . Zero cares were given when leaving.

  • gooddeals on 17/09/2022 - 17:51

    For people with contract about to end then, it would make sense to leave and find a better deal elsewhere. E. G. Skinny 3 month deal. But if you have an existing contract with many months to run, then it would make sense to get another lot of credit by renewing an existing contract effectively getting some credit to counter the price rise. Also it is worth contacting the retention person everytime just before contract expire to see if there is a better deal.

  • nzoutdoors on 17/09/2022 - 23:43
    +1

    I completely agree. Fixed term contract means just that. No price changes until the contract expires. Otherwise, it's not fixed. The telco companies are getting away with this, and it's so wrong.

  • Employeekonfusd @ Vodafone NZ on 18/09/2022 - 22:48

    Vodafone had tried to insist on an early termination fee will apply if you leave them but they would happy to offer you a new fixed term contract.

    Hey @gooddeals - I’m not sure where this message came from, but the information I’ve seen (internally) says that our retentions team can waive ETCs if an in-term customer isn’t happy with this change or any of our suggested alternatives.

    I’m happy to pass on any feedback/escalations to the team handling this if you (or anyone else) feel like you’ve been misinformed about these changes.

    Edit - before I forget - if you have Super Wifi and are still within the 24 month period on that, then those charges won’t be waived if you terminate. I’m not sure about the contract side of that (not a lawyer), but it’s not part of the broadband service that the price increase applies to.

    • gooddeals on 18/09/2022 - 23:42

      Thank you, Konfusd on following up on this. This was not the case unfortunately when I made the call to the Vodafone retention team on the 17th August 2022, the person had contacted his team manager at the time of the call, and insisted that early termination fee will be charged if I tried to leave, despite me having indicated this is an unfair contract, etc.. (and I have indicated that the Skinny free 3 month deal at a lower monthly fee was better) so the current offer I took was worse that this. They suggested provide alternative downgraded plan instead (as per website) and insisted several times that the early termination fee will be charged. So it would be helpful to pass the team to investigate this further as the call would have been recorded on that day? Or provide me link to escalate. I understand the prior documentation for vodafone on price changes (a few years ago) were better, as they acknowledged that early termination fee won't be charged on the website clearly and this is not the case this time round.

  • Nekomon on 19/09/2022 - 10:13

    I just signed another 1 year contract 2 months ago. Am I be able to negotiate for another $200 credit? Two months ago, they increased the price for $10 that I was going to move to another supplier. After talking to their customer retention team, they gave me $200 to sign a new one year contract. Now they gonna increase another $6. Sneaky baster!!!

    • budget on 19/09/2022 - 17:27

      is it ok please to ask what plan that you are on to qualify for 200 credit ? is that the promotion offer or just call Vodafone service to receive that ? thank you for your help

      • gooddeals on 19/09/2022 - 19:04
        +1

        Sounds like you can exit from your current contract if you wish to seek a better deal than $200 credit.

      • Nekomon on 20/09/2022 - 08:05
        +1

        I was on Fiber 100 plan. Two months ago, Vodafone emailed me and said Fiber 100 plan is no longer available and they would switch me to Fiber 300 plan with extra $10. So I told I would cancel my account and move to another supplier. Then their customer retention team offered me a credit of $200 for signing another one year contract but the price is still $10 extra. Now I got the email to increase another $6 per month. You just need to call them and talk to customer retention team. They will offer you $200 credit.

        • gooddeals on 23/09/2022 - 20:25

          I got switched to fibre 300 automatically a while back at no extra cost to my fixed term contract. So did you get $400 over the period of 2 to 3 months for renewing another contract?

          • Nekomon on 27/09/2022 - 08:21

            @gooddeals: No I didn't get $400 credit. I got $200 about 3 months ago when I signed up a new contract for another year but the fiber 300 is $10/month extra than the fiber 100 plan. I just called them again regards to the $6/month increase for the price, they gave me another $10 discount per month for 12 months. So I am still better off in the next 12 months. After 12 months, I will give them another call to see how it goes.

            • gooddeals on 30/09/2022 - 00:10

              @Nekomon: ok, but I think they should not charge you the $10 extra in the first place. perhaps this forum may help others to get the best deal. From Vodafone or should I say One NZ's point of view, they must know that most people do not know they can ask for a new contract and tries to get away from the price rise on a fixed term contract. It's always a little hard to justify just a price increase, if one makes more than $486 million (profit) in the last year.

              see page 16.
              http://nzx-prod-s7fsd7f98s.s3-website-ap-southeast-2.amazona…

              • Nekomon on 30/09/2022 - 08:13

                @gooddeals: The $10 extra was for the Fiber 300 plan. They said Fiber 100 is not available anymore so they could not offer me the same plan for the same price. It was just an excuse to increase the price anyway.

                • gooddeals on 30/09/2022 - 19:25

                  @Nekomon: Yes I think they have converted fibre 300 automatically without me doing anything. No emails, no price increase. Also there is the $10 discount for mobile plan as well.

                  • Nekomon on 04/10/2022 - 07:30

                    @gooddeals: If you use their mobile plan as well, you can get good deals from them. My friend got a good deal of $29.99 for unlimited mobile plan from Vodafone when he negotiated the price increase. $29.99 for unlimited data, calls and txt as long as he continues to use them. However, I don't need that as I have wifi at home and at work. I have two sims Vodafone prepay plus Warehouse prepay. I only spend $5-10 a month on mobile.

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