Chemist Warehouse Changed Their Price Match Policy?

xsolider on 23/05/2022 - 14:24
Last edited 23/05/2022 - 17:22 by 1 other user

Just went there for the nappie deal. https://www.cheapies.nz/node/33868#comment-127479

Was a painful waiting process (about 30 minutes): the counter staff reported to the supervisor, then the store manager, then the area manager. I ended up being told that I can only get one item maximum for price match.

Have checked their policy again and it reads: The price matching policy is limited to the retail limit applicable or a maximum quantity of one of each product.

I'm pretty sure that it was three not long ago. The change has made their Price Match system more dispensable now.

General Discussion

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Chemist Warehouse NZ
Chemist Warehouse NZ

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  • bargainj on 24/05/2022 - 13:33
    +1

    Hi all,

    Jason here from Bargain Chemist.

    Bargain Chemist price match policy remains unchanged and we'd happily supply the items you requires up to a maximum of 3 - unless you were using them to beat us :).

    Please feel free to reach out to me direct either way at [email protected] and we can help you out I'm sure.

    Regards, Jason
    Bargain Chemist NZ

    • Bargain Chemist is a 100% NZ owned and operated discount pharmacy.
    • Free delivery on online orders over $50.
    • Free prescriptions on fully funded medications.
    • catchthelight on 24/05/2022 - 15:55
      +1

      Hi Jason, Your website says click and collect orders must be price-beat via email after ordering. Upon emailing, your staff say it must be done instore upon pickup as it can't be done by them. Upon asking for price-beat during click-and-collect pickup, I was told they couldn't do it because it's a different system. What is the actual answer for the correct way to price-beat on a click-and-collect order?

      • bargainj on 25/05/2022 - 10:17

        Morning,

        Bargain Chemist doesn't currently offer Click and Collect. You may have had this experience with Chemist Warehouse. Let me know if that isn't the case though and I can help resolve.

        Regards,

        Jason

        • catchthelight on 25/05/2022 - 13:12

          Apologies Jason, I did mix up the two. I’ll probably give you guys a go next time after my experience, thanks!

    • xsolider on 31/05/2022 - 09:32

      Hi Jason,

      I sent you an email for price match on the 26th with no response yet.

  • Superpower21 on 23/05/2022 - 14:41

    Usually 3, but last time I went to Botany, they said 6. This was about 3 months ago.

    • Tmurder91 on 25/05/2022 - 13:23

      Just left a comment further down, I checked the wayback web archive, going back as far as 2020 their price policy always stated limit of 3.

      Looks like staff have no idea haha

  • Bill on 23/05/2022 - 15:30

    can confirm I remember it was 3 some time last year.

  • akrotohur on 24/05/2022 - 14:05

    Their price match wasn't fantastic anyway, maybe it's just their tactic to discourage price matching…haha

    • bigcheese on 24/05/2022 - 14:13
      +1

      Yes, their policy (same as Bargain Chemist) is 10% off the difference in price as opposed to 10% lower than than the competitors price.
      Means it's hardly worth it particularly for items with minimal price difference.

      • xsolider on 24/05/2022 - 15:57

        Still useful if the deal is in a different city. I'm in Christchurch and have done a couple of price matches for Auckland deals via email in the past. The in-store price match experience was always terrible. They used to refuse to price match because 'they can only price match the certified retailers'.
        https://www.cheapies.nz/node/27325
        Never had problems with the email price match. But sometimes they respond pretty slowly.

    • Bill on 24/05/2022 - 14:16
      +1

      Yeah, and half the staff don't even know the correct policy. I know it well and the last time I got something pricebeat in-store, the manager started rambling about how the discount was random and how the supplier decided the minimum price, when in reality it is just a straight 10% off the difference.

      I decided it wasn't worth my time to correct her.

      • bigcheese on 24/05/2022 - 14:32

        Should mention to her that if the supplier is trying set a minimum price then they are in breach of the Commerce Act.
        Here's some light reading for them

        • Bill on 24/05/2022 - 15:37

          She wouldn't even be able to wrap her head around the word "act" let alone commerce.

          I think what she was meaning was they can't beat it if it's below their supplier price.

          Looking back it now, I realise the term for what she was doing is "mansplaining".

  • Tmurder91 on 25/05/2022 - 13:22

    So the current policy is here: https://www.chemistwarehouse.co.nz/AboutUs/faq
    The price matching policy is limited to the retail limit applicable or a maximum quantity of one of each product.

    They have a copy on web archive from the 31st March this year: http://web.archive.org/web/20220331183008/https://www.chemis…
    The price matching policy is limited to the retail limit applicable or a maximum quantity of three of each product.

    So yes, sometimes in the last 8 weeks their policy has definitly changed

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