60% off FFP2 Masks for Children, 10 Pack $6.00 + Postage ($0.6/mask) @ Pretty Cheap Masks

30

Go to Deal

AssociatedSpiltMilk on 25/03/2022 - 09:27 cheapmasks.nz (205 clicks)
Last edited 25/03/2022 - 15:09 by 1 other user

VERYCHEAPMASKS

We've got a large quantity of kids' masks to clear. These masks are the Elough Kids masks. They are advertised as meeting the FFP2 standard, and our impression is that they are good quality.

We've uploaded a copy of the certificate we have seen confirming that these meet the standard, but we are also not in a position to guarantee definitively that these masks do meet the standard. Some of the issues people have noted with other China-sourced masks are not present with these - e.g. the packets are sealed well and the manufacturer details are stamped onto the masks.

In short, these masks are dirt cheap for a NZ-stocked mask. They probably meet the standard, but you should think of them as a step up from a surgical mask but not necessarily as protective as a P2 or N95 respirator.

Selling for $16.99 at this online NZ pharmacy. We're selling them for $15, but the 60% off code takes it down to $6 for a 10-pack.

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  Dan Baker on 27/03/2022 - 21:03

  NOT HAPPY!! Be Warned - False advertising.

  Just got shipping notification …..
  "Pretty Cheap Masks Ltd
  Just a quick heads up, we've shipped you white masks. These masks are only available in white. Should be there in the next few days!"

  I need any colour except pink and white, and the site specifically says:
  "We will do our best to accomodate colour selections, but please note that on occasion colours may be substituted depending on stock availability."

  Well their bloody website say one thing, then the email says something totally different.

  False Advertising, Bait and Switch…. they only have WHITE.

  Not suitable for a child with ADHD, who cant stand, black, white or pink.

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  Dan Baker on 27/03/2022 - 21:13

  UPDATE:
  They have now removed the "We will do our best to accomodate colour selections, but please note that on occasion colours may be substituted depending on stock availability" straight after I posted the comment above.

  if I don't get a refund I will be taking this further…. I have screenshots of the entire ad before "homegardener" deleted this wording.

  Very misleading.

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  Dan Baker on 27/03/2022 - 21:33

  Update …… 9.17pm - Refunded…. things moved very fast, didn't even managed to send my firmly worded email. (All from my postings on here).

  Infact I think I sent it after I received an email notification of refund being processed. (email sent 9.28pm…. I couldnt see the email coming in while typing my email to them.)

  Thank You CheapMasks for refunding, please be a little more open about what stock you have on future.

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  akrotohur on 27/03/2022 - 21:43

  Yeah, better be quick, liquidate, take the money and run. With all the restrictions easing, many people seem to have have stopped wearing masks.

  • 

    AssociatedSpiltMilk @ Pretty Cheap Masks on 27/03/2022 - 22:02

    No intention of liquidating the company - would be an exceedingly bad look for me professionally, plus the company has precisely zero debts. You're 100% right that the mask market has softened, though. We're still selling a lot of masks, but it's nothing like last month.

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  AssociatedSpiltMilk @ Pretty Cheap Masks on 27/03/2022 - 21:58

  Kia ora Dan,

  At the outset, please note that a refund has already been issued. The money should appear on your card in the next few days.

  I do feel that it would be useful to add some context here, just to offer an alternative to your suggestion that I'm a slick practitioner of the bait-and-switch strategy. I copied some disclaimer text from another product on my store, which did have colour selections. That text was intended to make clear to people that I would do my best to meet colour selections, but that this could not be guaranteed. I accept that this could create the impression that we offered colour selections for this product, notwithstanding that there was absolutely nowhere to select a particular colour. I note that none of the other ~80 orders for this product have attempted to select a colour.

  To make your colour selection, you then added "Blue, Orange, Green or Black ie: 1x Pack of Blue, 1 x Pack of Orange" to the shipping notes. I noticed this, and sent you an email as a heads up. My inference from these words was that you had a preference, but not that there was any particular issue with white. If you had noted that there was something specifically wrong with white, I would have proactively cancelled the order and offered a refund. Instead, I assumed that you were just asking whether these colours were available - not an unreasonable approach given that our clearly communicated policy is that colour requests are not guaranteed.

  Your response was then to post an angry comment on this thread suggesting that the oversight was a deliberate bait and switch rather than emailing back and requesting a refund. I want to be clear that where there is a legitimate issue, I am more than happy to offer a refund. For example, I offered refunds to a number of customers whose orders of PPETech masks from Australia were delayed as a result of the extreme weather events over there.

  The first thing I did when I saw your comment was to update the wording to prevent the issue from happening again. I then went to have a look at your order, and issued a refund. In the meantime, you'd managed to post a second comment and send me a reasonably aggressive email. I especially enjoyed the bit where you went full Sherlock Holmes:

  You are aware of this as you altered your website after I posted on ChoiceCheapies calling you out and I suspect you are the user "homegardener" or you were notified by this user.

  Some people on Cheapies will know that in addition to this mask business, I'm have quite a big personal interest in consumer protection law - and I'm working on an online resource to help provide consumer information. I say this because I want to make clear that I am very much in favour of people enforcing their consumer rights. That said, I don't think it's very cool to be as aggressive as you have been from the outset. If I had failed to deal with your concern, then it would have been entirely appropriate for you to warn others and to take things further.

  I think that there is some risk that you will learn from this experience that going full rambo on small businesses and customer service staff gets you the result you want. You would have secured the same result but without raising your blood pressure and ruining your evening by simply sending us an email. I kindly suggest you try that next time.

  Thanks,
  homegardner