Five points as to why I refuse to shop at Farmers Trading until they change their ways.
Farmers have been doing these forever and I feel they are way behind the times of NZ retailers.
*They charge $5 for click and collect no matter how much you're spending online with them.
*They do not have a price promise, so will not price beat or even match.
*For a change of mind return they will only give you a store credit, they will not give you your money back. Their change of mind policy states you have 14 days to return the product if you do change your mind.
*They do not have a free shipping offer no matter the what the total comes to, eg. Spend $200 and receive free standard shipping.
*And let's face it, their prices are generally at the higher end of the range for the same product.
What are your thoughts?

Not just Farmers, most NZ retailers are the same. And the majority of people still prefer going to a physical store and buy it there, so these retailers don't like cheapies.
NZ overall is a lowly competitive and information asymmetry market, so these retailers can make higher margin by pricing higher. It applies to almost every industry here.
For me, I only buy something locally when it is at a huge special price. THANKS, CHEAPIES! Anything under 25kg, I would buy from AU & US or ship directly from China.
As a Chinese migrant here, I feel like I live and work in NZ but shop almost everything (except vegs and meat) outside NZ.
If I need something soon, I would buy it from Amazon AU, cost of shipping is only a few dollars. If I can wait, I just buy them from China. Sea freight cost from China to Auckland is only 2-3NZD/KG. Yes, it is even cheaper compared to Auckland to Hamilton. I buy snacks (half price compared to what they are sold in Asian supermarkets here), electronics, branded clothes, and all sorts of stuff. Plus cheap shipping and 15% GST, I still manage to get them at 20-30% off on top of the NZ special price or 50% off on the NZ RRP.
I have cousins living in Melbourne and Houston, either of them has to live a life like this. On the contrary, they often brought a lot of stuff back to their Chinese friends, like Alienware, Bose were sold cheap in the States.
Do you know that most NZ brands sell goods cheaper in China compared to NZ itself? Anchor Milk Powder Standard Blue 1kg is $14.69 in Countdown today, my dad is drinking the same milk powder at an equivalent $13 NZD this morning. Chinese GST is 16%, NZ is 15%, and plus the cost of shipping, how ironic?