Just wondering, which store is your favourite for online shopping?
My favourite is probably The Warehouse: fast shipping (usually overnight delivery), frequently issues free shipping codes, free click and collect, easy returns for refunds in store, frequent discount codes (e.g. $5 off $50 spend), allows code stacking, gives out free shipping codes for non-fulfilment.
What I think they can do better: should send out a return form which can be used for return drop-off or posting returns back to a central address (like Ezibuy, Ezibuy is great on this); sometimes they use too much packaging materials (e.g. use a big box for a small item).
My least favourite is Farmers: slow shipping, expensive shipping (I can live with free shipping for over $100 or free click and collect for over $50, but they don't even do that), no code promotions ever, only issues gift cards for returns. Their system also sucks: if someone adds an item to their cart, that item will immediately become unavailable to another shopper even though the item only sits in the cart all days without being purchased. Their system only automatically clears carts overnight (used to not clear carts at all as far as I could tell). I wonder how much of their sales comes from online??? I still use Farmers because they stock higher-quality stuff that is not available at The Warehouse, but I just don't like their online shopping at all.