Does anyone know who I could contact for NGA on Application? Chorus told me to contact a broadband provider and Orcon/Vodafone told me to contact Chrorus?
NGA on Application for Rural Fibre Connection
saxasianguy on 01/07/2020 - 16:11
Comments
Weird, called Spark and Orcon and they both told me to contact Chorus
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You got a catch-22 right there mate.
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yeah. Filed a complaint against Chorus. Don't know which company is jerking me around
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You can't contact Chorus directly, so it would be up to the ISP to sort it out. See if you can find a local WISP to help you out as they can contract Chorus and are generally more available and easier to work with.
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Weird, called Spark and Orcon and they both told me to contact Chorus
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I am wondering if the issues is that the front-line staff at Spark, Orcon, and Vodafone (any ISP maybe) don't know anything much (or anything at all) about this.
You might want to try posting a query at geekzone.co.nz in the NZ Broadband forum (https://www.geekzone.co.nz/forums.asp?forumid=49). Sometimes staff from Spark, Orcon, Vodafone, 2Degrees etc are there, and they may be able to point you in the right direction of who to contact specifically.
Good luck!
Alan.
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The protocol is that the customers raises the request with the broadband provider (your ISP) and they raise it with Chorus.
Source - EX-ISP employee.