I wanted to share my experience I just had with Torpedo7.
I went onto their site to purchase a tent on Monday; I knew what I wanted since a friend had just bought one. I knew the price that it had been the previous week when my friend bought his, $600, but when I went to buy it had increased to $899.
I fired up the online chat to find out if they could match the previous price - they couldn't, "prices fluctuate due to different market conditions".
I saw another tent, the same design but the next size up - this was advertised as $750 and since it was cheaper I thought that it would make more sense to go with that.
But.. before I purchased I asked on chat if there was likely to be a change to the price with Black Friday sales and if I were to purchase today but then found out that it reduced in price could I get the difference back? They told me getting the difference back would be at the discretion of management and not guaranteed but since their Black Friday Sale was about to start I should wait as the price would go down.
So I waited.
I jumped on the site this morning and what did I find? The price of the $750 tent had actually increased, it was now $875. To be fair, the $899 tent had in fact reduced in price but I had already sold myself onto the larger one by now so the smaller one was off the cards.
I fired up the chat again only to be told "Unfortunately, I cannot offer products for a sale price after the sale is over.".
But.. the "Black Friday" sales has just started? I was told me to wait since the price would go down. Why has it instead gone up and you aren't willing to honour the previous price? Their answer.. "sorry for that, is there anything else I can help you with?"
Just a little annoyed.. not a good experience so wont be buying a tent from them at all now.
Any recommendations on a new tent? I'm sold on these inflatable types.. 6 person tent would be great.