PSA: Zomato has just announced a new restricted fair use policy for gold users effective today

FYI Just received the following email which is effective from today. Good to know if you’re planning on heading out for the weekend!

Dear Member,

Zomato Gold’s journey in the last few months has been nothing short of phenomenal. This couldn't have been possible without the trust and support of our members and partners, so thank you for making this happen.

While we continue to make the program bigger and better for you, we also want to make Zomato Gold a more sustainable program for our restaurant partners. Therefore, starting 21st September, we are announcing a fair usage policy for Zomato Gold -

Gold members will now be able to unlock Gold benefits once a day. You can continue to use your benefits at any time and on any day.

1 Gold unlock per 2 diners and a maximum of 2 Gold unlocks on a table will be allowed, irrespective of the number of diners and members on the table.

We are adding new restaurant partners and continuously making the program better for you. However, we understand if you do not agree with the updated fair usage policy and, starting 21st September, we will offer zero-hassle pro-rata refunds on the Zomato app. In case of any questions, please feel free to write to us on [email protected] or reach out to our chat support team.

Thank you for the love you have shown for Zomato Gold. We hope you continue to enjoy your Gold benefit

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Comments

  •  

    Don't understand how these help the businesses tbh. We got ripped off by Gao during the week spouting these rules which hadn't come into effect.

  • +3 votes

    Found out the hard way that it's not really once a day, but once every 24 hours. So if you used it for dinner on Saturday, you can't use it for lunch on Sunday.