Supermarket Incorrect Price Policies
I went to a countdown store a couple of days ago and as I entered the store there was a massive sign stating the price for an 18 pack of coke advertised at $15.50 (normally $21), a reasonable price, so purchased two packs.
At the checkout they scanned at the regular price of $21 per pack. I then went to customer service, the lady apologised for the incorrect price and refunded the difference. I then reminded her of the company policy which is to refund the product plus the product is free of charge and refund the difference of any other following items. In total I was refunded $26.50 plus got a free pack of coke. I think that the staff are told not to follow return policy unless questioned by the customer.
Being that we're all cheapies this is good to keep in mind while grocery shopping.
Countdown incorrect price policy:
Single Product: A refund for the product plus the product is free of charge. (Customer keeps product).
Multiple of the Same Product: Refund for the first product plus the first product is free of charge. A refund will also be given for the difference between the current shelf price and the charged price for the balance of the products.
Pak n Save incorrect price policy.
Full refund of all products including the first plus any of the same product following.
New World: Couldn't find and details.